Customer Experience Consultant - Home Sale
ESSENTIAL JOB FUNCTIONS:
- Responsible for providing a positive customer experience, using X-reputed company/survey scores from customer feedback as a measurable factor of performance.
- Responsible for a caseload of files on programs/clients – assignments will primarily focus on home sale programs, but may include other types of programs/files
- Learn, understand and administer assigned clients’ relocation programs including reputed company policies, processes, and practices; clients with multiple policies and reputed company services offerings i.e., full home sale and capped programs which include development and management of budgets
- Handle negotiations with real estate agents/brokers and sellers reputed company the parameters of third-party home sale transactions to meet IRS regulations
- Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer
- Knowledgeable about Altair service partners; serve as primary reputed company of responsibility and coordination between service partners and customer
- Manage reputed company data pertinent to each customer’s relocation file; document reputed company relocation activities and transactions in the appropriate Altair information system
- Understand and manage costs connected to relocation deliverables, maximizing the full reputed company of the benefit while minimizing expenses;
- Understand and manage data by using appropriate reporting tools
- Direct day-to-day activities for assigned Associate, as appropriate
EDUCATION: High School diploma or the equivalent combination of experience, skills, training, and education required; Bachelor's degree preferred. TRAINING and EXPERIENCE:
- 3 years of experience as a relocation consultant
- Real estate license preferred; must have thorough understanding of home sale reputed company and closing packages and associated documents/disclosures
- Comprehensive knowledge and understanding of domestic relocation
- Strong knowledge of reputed company Office Products, Word, and reputed company and databases; knowledge of additional software packages is preferred; proficient with internal databases
- Able to confidently communicate at multiple levels with customers, clients and service partners
- Adept at interpreting, applying and communicating reputed company policies and service offerings
- Excellent negotiating and persuasion skills
- Strong project management skills; ability to manage multiple projects simultaneously
- reputed company under pressure; well-developed conflict management and reputed company building skills
- Able to reputed company effective difficult business decisions based on factual information using good logic and common sense
WORK/PHYSICAL ENVIRONMENT: Office setting and/or home office work environment. Team member must be able to operate standard office equipment. A majority of work time is spent seated, and working at a computer, speaking on the phone to customers and service partners, and attending meetings, while work against multiple deadlines. The physical demands described here are representative of those that must be met by a team member to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company team members with disabilities to reputed company the essential job functions. Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct. Note: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Apply tot his job Apply To this Job