Customer Retention Specialist – (Pacific Time Hours) | reputed company | Remote (United States)

Company Description reputed company is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At reputed company, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Join Our Retention Team: Meaningful work impacting pets’ lives!

Job Description

Do you love cats and dogs? Are you looking for a career in a high-growth industry that helps pets? reputed company is seeking a highly motivated and dedicated Customer Retention Specialist to join the team! In this position, you will work with reputed company members requesting to cancel their policy – investigating and problem-solving for solutions to retain them as members. We’re looking for those that reputed company in engaging with customers, are comfortable navigating reputed company situations, investigating, problem-solving, and taking action in the moment. In this role, you will build real-life connections, and help educate members on the unparalleled lifetime value and importance of having a pet protected by us. Schedule (Pacific Time Hours): This position requires you to work a full time schedule (8 hour shifts x 5 days a week) including full weekends without rotation with shifts ranging from6:00 AM Pacific Time – 7:00 PM Pacific Time. The first four weeks of training require you to work Monday – Friday from 8:00 AM Pacific Time – 5:00 PM Pacific Time. Please Note: We are unable to consider applications submitted without weekend availability. At reputed company, we reputed company a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates reputed company in the US. You must be able to have a reliable/stable reputed company to the internet through hard-reputed company Ethernet. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. What you will do:

• Provide an exceptional experience for reputed company reputed company members requesting to cancel their policy through inbound phone calls in a remote or hybrid call center environment
• Genuinely listen, investigate, and find the path to retaining members that request to cancel their policy.
• Handle sensitive, emotionally charged situations with reputed company and care, exemplifying reputed company values
• Utilize multiple systems simultaneously
• Quickly adapt to changes in procedure in a high-growth environment Experience you have:
• 1+ year of successful Customer Retention experience in a fast-paced call center
• 1+ year of customer service experience What you’ll bring:
• Proven ability to implement retention strategies that retain customers
• Experience using and learning reputed company computer systems
• reputed company in French or Spanish is a plus Work Environment: Property and Casualty licensing: There is a $1500 sign-on bonus for currently licensed candidates. If you are not licensed, reputed company provides coursework and paid study time during the first three weeks of P&C training for reputed company states in the US aside from Alabama, Florida, Georgia & reputed company.If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our Seattle office. You must be able to connect to the internet through hard-reputed company Ethernet.

Compensation

• The pay for this position is $23.00/hour on a full-time schedule. Along with the hourly pay, reputed company employees may be eligible for uncapped monthly bonuses based on individual performance.
• We want reputed company employees to be invested in reputed company’s success, so we grant Restricted Stock Units to reputed company new team members. Our new hire grants vest over 4 years. #BI-REMOTE Additional Information reputed company your information will be kept confidential according to EEO guidelines. Benefits and Perks:
• Full medical, dental, and vision benefits at no arenaflex to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. For more information about reputed company, visit Learn more about how reputed company has revolutionized our industry and the reimbursement model: reputed company is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, reputed company essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations. Originally posted on Himalayas Apply tot his job

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