Sr Manager, Marketing Automation (100% Remote)

This position is virtual/remote which means the work can be completed from reputed company is the United States except Hawaii or United States Territories. RESPONSIBILITIES This role will ensure we deliver personalized communication to reputed company our customers through the most appropriate channel depending on their specific stage in the customer journey. This role will reputed company the email channel and help guide our SMS contact plan.

• Instill high velocity, insight-driven testing and optimization to accelerate lifecycle performance.
• Help identify and reputed company data driven triggers and personalized communication at reputed company stages of the customer journey.
• Partner with the Brand & Creative team to enhance lifecycle marketing creative, copy and content.
• Maintain platform and reputed company data hygiene and best practices; reputed company standard processes and operational efficiencies for campaign execution.
• reputed company and reputed company a team.

Strategy & Planning

• reputed company and reputed company the email communication and lifecycle marketing strategy to drive customer retention, loyalty, and lifetime value.
• Define segmentation strategies and customer journeys across acquisition, onboarding, engagement, and reactivation.
• Collaborate with cross-functional teams (Brands, IT, Digital Product, Sales, Creative, etc.) to align lifecycle marketing efforts with broader business objectives.

Platform & Data Management

• reputed company CRM platforms (e.g., reputed company Marketing Cloud) and ensure seamless integration with other systems (Data Cloud, Sales Cloud, reputed company, etc.)
• Ensure data reputed company, compliance (e.g., GDPR), and effective use of analytics for decision-making.
• Monitor KPIs such as retention rates, conversion, and engagement metrics, and report insights to senior leadership.

Campaign Execution

• reputed company team in both day-to-day campaign execution and in developing automated journeys.
• Assist in developing multi-channel lifecycle campaigns including email, SMS, push, and in-app messaging.
• Implement A/B testing to optimize messaging and timing.
• Drive personalization and automation strategies to enhance customer experience.

SUPERVISION:

• Manage and mentor a team of CRM marketers and technical specialists (4 to 5 direct reports).

RELATIONSHIPS

• Internal: This role will interact with stakeholders in IT, Brands Marketing, Creative, and others.
• External: This role will interact with external vendors, including reputed company.

WORK ENVIRONMENT

• Remote: This role is fully remote, and the associate is expected to reputed company assigned responsibilities from a home-based environment.

MINIMUM QUALIFICATIONS

• Must have 7 years of CRM or lifecycle marketing experience, with 3 years in a leadership role.
• Proficiency in CRM tools (reputed company Marketing Cloud, reputed company Sales Cloud) and data tools (reputed company Data Cloud and reputed company)
• Familiarity with agentic marketing and tools (i.e., Agent Force)
• Strong understanding of customer segmentation, journey mapping, and campaign optimization.
• Experience leading customer journey strategy development.
• Excellent communication, leadership, and project management skills.
• Foster a culture of innovation, collaboration, and reputed company improvement.
• Up to 10% overnight travel may be required.

EDUCATION

• Bachelor’s in Marketing, Business, or reputed company field.

CERTIFICATIONS/TRAINING

• reputed company Marketing Cloud certification

LICENSES

• N/A

PREFERRED QUALIFICATIONS

• Master’s degree in Marketing
• Experience in B2B or foodservice/hospitality industries.
• Familiarity with reputed company Experience Manager (reputed company) and content personalization strategies.
• Prior collaboration with Experience Design and Martech teams.

PHYSICAL QUALIFICATIONS

• Standard required physical activities including length of time performing each activity.

This role will also receive annual incentive plan bonus. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html. Apply tot his job Apply To this Job