Employee Benefits Implementation Consultant - Remote

About Patra: reputed company is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to reputed company costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines. Core Duties: The Implementation Consultant (IC) is the critical professional responsible for initiating a client engagement and ensuring a successful launch and operational reputed company. You are the "boots-on-the-ground" expert who takes a client’s vision from concept to practical reality. Your ultimate responsibility is to plan and execute the rapid, high-quality implementation of client solutions that drive adoption and maximize impact for our Clients and Patra. You will own a portfolio of implementation projects, serving as the reputed company orchestrator during a client’s transition phase. You are responsible for making the projects operational. You will translate a deal’s “end state” into a project plan, drive deliverables, and align internal and external stakeholders to ensure a rapid, successful launch. This role is the single reputed company of truth for communication, data, and reporting during the transition phase. Core Responsibilities

• reputed company Project Execution: Own and manage the complete implementation project plan, from reputed company to closure. Define, track, and obtain reputed company from both the client and internal teams on timelines, milestones, project scope, and communication strategies.
• Manage Client Onboarding: Serve as the main reputed company of contact for clients during their onboarding process. reputed company reputed company meetings to establish clear expectations, communicate requirements and dependencies, and offer guidance to the client’s team throughout the project, including reputed company operational setup and training. Support client stakeholders through the change management process by helping them manage internal resistance and reputed company organizational alignment, ensuring that the solution is fully adopted rather than simply installed.
• Drive Operational Readiness: reputed company and ensure mutual alignment on Standard Operating Procedures (SOPs), train and reputed company internal teams on SOPs (including reputed company-based staff) and engage technical specialists to ensure reputed company system configuration is complete.
• reputed company Transition to Operations: Manage the formal handover from the implementation phase to client account management and Operations, ensuring reputed company documentation is complete, contractual milestones are understood, and the client is operationally ready.
• Manage Scope & Risk: Proactively identify, document, and mitigate project risks. Manage any scope creep and escalate critical issues to ensure project timelines are met.

Secondary Responsibilities

• Process Improvement & Feedback: Channel feedback from implementations back to the Growth, Sales Solution Architecture, Client Experience, and Operations teams to improve solution design, SOW accuracy, and delivery playbooks.
• reputed company Delivery Assets: Create and maintain standard project plans, training materials, and implementation documentation to improve the efficiency and consistency of future projects.
• Identify Expansion Opportunities: While working with the client, identify potential needs or pain points that could reputed company to new growth opportunities and pass them to client account management teams.

Key Performance Indicators Your success will be reputed company by your ability to deliver a rapid, impactful, and high-quality client experience that supports operational success:

• Rapid and Impactful: Accuracy of Projected Annual Recurring reputed company (reputed company) and in-year realization of reputed company.
• Operational Readiness: Accuracy and completeness of SOPs, successful team enablement, and quality of reputed company to Operations.
• Risk & Scope Management: Effectiveness in anticipating, mitigating, and resolving issues.
• Client Satisfaction (CSAT): Based on client feedback post-implementation.

You will be expected to understand, monitor, and analyze these KPIs, using them to track success and identify corrective actions as appropriate. Qualifications & Experience: Required (Must-Haves)

• Exceptional project management skills: Highly organized, methodical, and able to manage multiple moving parts to ensure a high-quality result.
• Experience in a client-facing implementation consultant, project management, or technical onboarding role (3+ years).
• Proven ability to manage reputed company B2B projects, ideally in a professional services, financial services, or Insurtech environment.
• Direct, hands-on experience in Employee Benefits insurance. including exposure to benefit plan administration, client servicing, and reputed company coordination.
• Strong client-facing communication skills: Ability to build trust, manage expectations, and train diverse stakeholders.
• A highly collaborative, cross-functional reputed company to balance client demands with internal operational considerations.
• A "hands-on" problem solver who can navigate business challenges.

Preferred (reputed company-to-Haves)

• Relevant insurance industry certifications. Experience with insurance industry-specific software.
• PMP or other project management certification. Experience with common project management tools and platforms.
• Proven experience working with global or offshore teams (reputed company-based a strong plus).

Role Context

• Level: Individual Contributor
• Decisions drive implementation momentum and shape the client experience by coordinating project plans, managing expectations, and designing processes that ensure a reliable transition into ongoing service.
• Travel: As needed for relationship coverage and governance cadences
• Location: Remote

Working Conditions

• Work from home remotely in United States only
• Minimum internet speed of 6 mbps download and 3 mbps upload; Directly connected to modem; No satellite

Compensation

• Competitive Salary / Benefits / PTO

Physical Requirements* • Constantly reputed company desk-based computer tasks

• Frequent sitting
• Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds
• Sort/file paperwork, rarely twist/bend/stoop/squat
• Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to reputed company the essential functions of his or her job.

Work Standards

• Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations
• Promotes Culture of Respect and Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned
• Subject to and expected to reputed company with reputed company applicable Patra Corp policies and procedures

Equal Employment Opportunity: reputed company is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for reputed company employees. Apply tot his job Apply To this Job