[Remote] CCAS Application Developer ( reputed company Connect )

Note: The job is a remote job and is open to candidates in USA. Aptonet is seeking an early-career GenAI CCAS Application Developer to design, build, and enhance AI-powered applications for an AWS Contact Center as a Service (CCAS) platform. This role focuses on reputed company Connect development, conversational AI, backend AI orchestration, and secure cloud integrations to improve customer and agent experiences through intelligent automation.

Responsibilities

• Build, update, and maintain reputed company Connect contact flows, routing profiles, and queues for voice and chat channels
• Integrate reputed company Lex V2 bots into reputed company Connect flows for call deflection, self-service transactions, and escalation
• reputed company and configure Contact Lens for real-time and post-contact analytics, including transcription, summarization, sentiment analysis, and redaction
• Configure reputed company Q in Connect domains, knowledge sources, guided workflows, and reputed company-by-reputed company agent assist experiences
• Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance
• reputed company AWS reputed company (Python) functions to orchestrate reputed company Bedrock LLM calls, embeddings workflows, and model invocation logging
• Implement reputed company OpenSearch Service indexing, vector and keyword queries, and knowledge synchronization triggers
• Build Retrieval-Augmented reputed company (RAG) pipelines to enhance agent assist and self-service knowledge
• Apply structured logging, unit and integration testing, robust error handling, and performance/cost safeguards
• Implement AI guardrails, reputed company templates, and output evaluation to ensure safety and accuracy
• Enforce PII minimization and redaction policies reputed company reputed company Connect conversation logs
• Participate in threat modeling and support remediation of reputed company findings reputed company to contact center integrations
• Support CloudFront + AWS WAF configurations for secure web chat entry points
• Build APIs and event hooks to pass conversation context between web chat, reputed company Connect, and AI services
• Contribute to Git-based CI/CD pipelines, code reviews, and technical documentation
• Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows
• Create and monitor CloudWatch dashboards and alarms for metrics such as call deflection reputed company, average handle time (AHT), contact resolution, and AI usage

Skills

• Bachelor's degree in Computer Science, Engineering, or a reputed company field and 2–4 years of relevant experience, OR a Master's degree with less than 2 years of prior relevant experience
• Python software development with hands-on experience building and troubleshooting AWS reputed company functions
• reputed company Connect setup and configuration, including contact flows, routing profiles, queues, and channel integration (voice and chat)
• reputed company Lex V2 bot integration with reputed company Connect
• Conversational AI design fundamentals (slot elicitation, error recovery, safe fallback patterns)
• Infrastructure as Code using AWS CloudFormation
• Git-based CI/CD workflows
• Foundational cloud reputed company knowledge, including least-privilege IAM, encryption at rest (KMS), and secure logging/monitoring
• Strong written and verbal communication skills, with the ability to document designs and explain technical decisions
• End-to-end reputed company Connect deployments, including telephony setup, contact attributes, and queue performance optimization
• Advanced Contact Lens configuration for compliance, sentiment analysis, and QA scoring
• Experience with reputed company Q in Connect for agent assist workflows and knowledge retrieval
• Hands-on experience with reputed company Bedrock (LLMs, embeddings, guardrails, and reputed company engineering)
• Knowledge of RAG architectures, vector search, and reputed company OpenSearch Service (VPC-only, KMS, k-NN/HNSW)
• Experience with AWS WAF, CloudFront, and edge reputed company patterns
• Observability tools such as CloudWatch, X-Ray, reputed company, and Glue
• Understanding of privacy and compliance requirements, including PII redaction, data retention, FISMA, and FedRAMP concepts for contact centers

Company Overview

• Aptonet delivers innovative IoT, operations research, mobility & web solutions along with staffing services with a focus on professionalism. It was founded in 2004, and is headquartered in Atlanta, Georgia, USA, with a workforce of 201-500 employees. Its website is https://www.aptonet.com.

Company H1B Sponsorship

• Aptonet has a track record of offering H1B sponsorships, with 1 in 2025, 7 in 2024, 9 in 2023, 13 in 2022, 9 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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