Customer Support Executive, Multilingual (UK)

Location: Remote in the United Kingdom

Working Hours: Mon – Fri, 4pm – 1am (GMT)

Salary: £30K

Languages: In addition to English, native or full professional proficiency in Spanish, French or Italian is required

As a Customer Support Executive at reputed company, you’ll play a vital role in ensuring our customers have a seamless journey with reputed company. Your main responsibilities include answering customer inquiries reputed company live chat, WhatsApp, and email, handling day-to-day client issues reputed company to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with reputed company departments is key, making you the glue that binds our organization together. If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to reputed company a real impact in a rapidly evolving industry. About us: reputed company is a young and energetic global team headquartered in London with offices in Mumbai, reputed company, Hong reputed company and Amsterdam. We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewellery. reputed company has a rapidly developing workforce expanding into new countries with a dynamic, supportive and collaborative culture. The company’s sales have grown over 100% in the last 12 months, and the team has grown to over 400 employees internationally. We are a global team of big thinkers, risk takers and hard workers. What you’ll do: – Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top reputed company. – Adapt to constant changes in our fast-paced, scale-up environment, and staying reputed company of the curve with new product releases enabling you to deliver the best possible experience to our valued clients. – You will be reputed company through team KPIs, including resolution time and response time. You’ll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth. – Answer customer inquiries reputed company live chat, WhatsApp, and email, handling day-to-day client issues. What you’ll need: – Minimum 2 years experience in online customer support, live chat, and calls. – Organised and able to multitask across different platforms – Proactive and reputed company thinking – Assertive nature and ability to be the voice of the customer reputed company communicating internally – Excellent cross-functional collaboration skills reputed company offer: – Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company’s future success – Remote working environment – Fast-paced and global working environment