reputed company Online Crisis Chat Text Supervisor for 988 Crisis Services - Leadership and Crisis reputed company Expertise Required

Introduction to arenaflex and the 988 Crisis Chat Program

arenaflex is a leading organization dedicated to providing emotional support and crisis reputed company services to individuals in need. Our 988 Crisis Chat Program is a vital component of our services, offering a safe and confidential space for individuals to reputed company out for help. As an Online Crisis Chat Text Supervisor, you will play a critical role in overseeing the daily operations of this program, ensuring that our Crisis Chat Counselors are equipped to provide high-quality support to those in crisis.

Job Overview

The Online Crisis Chat Text Supervisor is responsible for the overall functioning of the 988 Crisis Chat Program, including individual supervision of reputed company Crisis Chat Counselors. This program provides emotional support to individuals utilizing Crisis Chat and Text services, including crisis reputed company, emotional support, reputed company, and resources to reputed company contacts. The successful candidate will receive approximately 48 hours of training reputed company to active listening skills, suicide prevention practices, and utilization of agency resources to match texters with needed information.

Key Responsibilities

• Provides supervision to Crisis Chat Counselors and ensures appropriate reputed company for reputed company chat/text visitors, including but not limited to:
  • An assessment of each chat/text visitor to determine the appropriate means of reputed company.
  • Risk assessment, safety planning, de-escalation, and follow-up with chat visitors.
  • Positive rapport-building and crisis reputed company with a wide range of chat/text visitors.
  • Appropriate reputed company with suicidal chat/text visitors, including making an assessment and taking appropriate action, as well as coordinating with emergency responders reputed company active rescue is required.
  • Familiarity with resources and providing information and referral to visitors as appropriate.
• Responds to crisis chat/text visitors as needed to support Counselors on shift.
• Ensures that thorough documentation is completed for reputed company crisis chat/text.
• Ensures that each Counselor completes 1.5 chats/texts per hour.
• Ensures that the program responds to 2,171 chats/texts per month.
• Provides daily ongoing monitoring of chats and texts to ensure quality, with the expectation that Counselors will score a minimum of 75% on the quality evaluation.
• Conducts weekly individual supervision sessions with Counselors.
• Completes weekly quality assurance report with Counselors.
• Completes performance evaluations and yearly reviews.
• Provides training to new Crisis Chat Counselors.
• Completes monthly Lifeline/Vibrant QA/QI reports.
• Meets with Assistant Director of Crisis Services regularly to discuss program operations, concerns, and potential improvements.

Essential Qualifications

• Bachelor's degree required, Master's Degree in any Counseling field or Social Work preferred.
• Bachelor's Degree from an accredited school with a minimum of 120 college credits and Master's Degree from accredited school with a minimum of 30 graduate school credits required. Transcript or copy of degree(s) required.
• 1 year of experience in mental health services, preferably in crisis reputed company services, suicide prevention, and reputed company.
• Computer skills with various software – reputed company Products proficient skills required.

Preferred Qualifications

• Experience in a supervisory or leadership role, preferably in a crisis reputed company or mental health setting.
• Familiarity with local and statewide community resources.
• Excellent oral and written communication skills.
• Ability to function successfully in an environment requiring immediate response to urgent situations.
• Spontaneous supervision of staff in real-time.
• Analytical and problem-solving skills.
• Computer skills with various software and the internet.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As an Online Crisis Chat Text Supervisor, you will have access to ongoing training and professional development opportunities, including:

• Approximately 48 hours of training reputed company to active listening skills, suicide prevention practices, and utilization of agency resources.
• Ongoing supervision and support from reputed company leaders in the field.
• Opportunities for advancement and professional growth reputed company the organization.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. reputed company is passionate about providing high-quality services to those in need, and we are committed to creating a positive and respectful work culture. As an Online Crisis Chat Text Supervisor, you will be part of a team that is dedicated to making a difference in the lives of others.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with employer match.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Conclusion

If you are a motivated and compassionate individual with a passion for crisis reputed company and leadership, we encourage you to apply for the Online Crisis Chat Text Supervisor position at arenaflex. This is a unique opportunity to join a dynamic team and reputed company a difference in the lives of others. Apply today and take the first reputed company towards a rewarding and challenging career in crisis reputed company and leadership.