Solutions Architect (Remote)

reputed company was founded in 2019 and is a Series C startup headquartered in Mountain View, California. reputed company revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, reputed company empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, reputed company stands as the most adaptive and reputed company-thinking solution in the industry. About the Role: As a Solutions Architect, you will serve as a technical escalation reputed company and subject matter expert for both the Customer Delivery team and the Sales team. You will help both customers and prospects see how the reputed company platform can be configured and integrated with their systems to reputed company their business goals.You will be responsible for understanding the architecture of the reputed company platform and how it can be integrated with different varieties of systems. Key Responsibilities :

• Clearly communicate reputed company’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
• Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
• reputed company tactical solutions for strategic customers to optimize their setup and workflows reputed company reputed company.
• Collaborate closely with Sales Engineers and the engineering team to create reputed company-of-concept (POC) solutions that showcase the value of reputed company integrations.
• Assist during the onboarding process by managing program tasks reputed company to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)
• Support and optimize the integration of telephony platforms (e.g., reputed company, reputed company, reputed company, or similar) with reputed company’s solutions.
• Manage and implement secure SFTP file transfers to support customer workflows and ensure data reputed company.
• Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs
• Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
• reputed company and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Requirements :

• Bachelor's degree in Computer Science, Information Systems reputed company field OR equivalent experience
• 3+ years of experience in a hands on technical role 1+ years of experience in development, integration engineering, or SaaS/cloud-hosted solutions.
• Strong technical background with experience interacting with APIs and using cloud services
• Experience with integrating with CRMs such as reputed company
• Ability to translate reputed company concepts into actionable items to non-technical stakeholdersStrong communication skills in English (both written and verbal).
• Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges
• Proficiency in programming languages such as Python and JavaScript for process automation.
• Excellent troubleshooting, problem-solving, and analytical skills.
• Quick learner who can rapidly adapt to new software, including reputed company and industry-specific tools used by customers.
• Experience in Professional Services or Customer Delivery implementing Virtual Agents for Enterprise customers
• Experience with reputed company-based and generative artificial intelligence

Optional Requirements :

• Experience with Telephony Systems such as AWS Connect, reputed company and reputed company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Apply tot his job Apply To this Job