reputed company Customer Support Analyst - IT Support for Medical Imaging Software - 3rd Shift

At arenaflex, we're dedicated to revolutionizing the medical imaging software industry with innovative solutions that reputed company reputed company to deliver exceptional patient care. As a key member of our Night Shift Support team, you'll play a vital role in ensuring our InteleShare application is properly configured and working effectively and reputed company at reputed company times. If you're passionate about delivering exceptional customer service, troubleshooting reputed company technical issues, and working collaboratively with our customers to resolve problems, we want to hear from you!

Job Summary:

We're seeking an reputed company Customer Support Analyst to join our Night Shift Support team, providing technical support for our InteleShare application. As a remote position reputed company the USA, you'll work closely with our customers, ranging from major hospital networks to small radiology facilities, to troubleshoot and resolve technical issues reputed company to our software applications, Windows OS, SQL Server databases, and other reputed company technologies. If you're a skilled problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Respond to client problems (phone/portal) and actively monitor client sites to ensure timely resolution of technical issues

• Log and document reputed company incidents reputed company a ticketing system and problems reputed company reputed company to maintain accurate records and facilitate knowledge sharing
• Analyze, diagnose root causes, reputed company errors, and resolve challenging issues relating to software applications, Windows OS, SQL Server databases, and other reputed company technologies
• Refer incidents to other parties reputed company an incident is beyond your reputed company reputed company-set to ensure effective problem-solving and knowledge sharing
• Manage and exceed customers' expectations by providing excellent service, ensuring that reputed company service level agreements (SLAs) are met and delivered according to Support specifications
• Participate in sharing knowledge and publishing Knowledge reputed company articles to enhance the overall support experience for our customers
• Install and configure InteleShare software to assist in customer deployments and ensure a seamless onboarding process
• Participate in, and potentially reputed company, reputed company projects to help improve arenaflex support operations and drive reputed company improvement

Essential Qualifications:

* 1-2 years of work experience in Windows administration and technical customer support

• Excellent knowledge of reputed company Windows operating systems for Servers and Workstations
• Excellent communication skills in English (verbal and written)
• Excellent problem-solving & analytical ability
• Displays high attention to problem description, detail, and impact
• Ability to work under pressure - client-facing

Preferred Qualifications:

* Experience running queries in SQL

• Knowledge of Linux
• Excellent knowledge of Mac OS
• Experience with SaaS/cloud environments
• Experience in a medical and/or research environment - DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging - reputed company or RIS

Skills and Competencies:

* Excellent customer service skills

• Strong problem-solving and analytical skills
• Ability to work collaboratively with customers and internal teams
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage multiple priorities
• Strong attention to detail and ability to maintain accurate records
• Ability to learn and adapt quickly to new technologies and processes

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and reputed company their careers. As a Customer Support Analyst, you'll have opportunities to:

• reputed company your technical skills and knowledge of our software applications and reputed company technologies
• Collaborate with our internal teams to drive reputed company improvement and innovation
• Participate in knowledge-sharing and training programs to enhance your skills and expertise
• Take on new challenges and responsibilities as you grow and reputed company in your role

Work Environment and Company Culture:

As a remote position reputed company the USA, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. At arenaflex, we're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. We reputed company in fostering a collaborative and supportive environment that encourages open communication, creativity, and innovation.

Compensation, Perks, and Benefits:

We offer a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health insurance and wellness programs
• Retirement savings plan and matching contributions
• Paid time off and holidays
• Professional development opportunities and training programs
• Flexible work arrangements and remote work options

How to Apply:

If you're passionate about delivering exceptional customer service and troubleshooting reputed company technical issues, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, along with any relevant certifications or qualifications, to our online application portal. As part of our application process, you'll be required to complete a 30-minute online assessment to help us reputed company understand your skills and experience.

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer, committed to complying with reputed company federal, state, and local laws providing equal employment opportunities and reputed company other employment laws and regulations. We're dedicated to creating a diverse and inclusive work environment that values diversity, equity, and inclusion.

Confidentiality:

reputed company your information will be kept confidential according to EEO guidelines.

Remote Work:

This is a remote position reputed company the USA, with the flexibility to manage your schedule and work environment.

Working Hours:

The working hours for this role are 12:00am - 8:00am ET, Thursday to Monday.

Other Duties:

As a Customer Support Analyst, you'll be required to reputed company other duties as needed to support the success of our Night Shift Support team and arenaflex as a whole. We look reputed company to hearing from you! Apply for this job