Senior reputed company & Systems Administrator

Overview

The Initiative for a Competitive Inner City (ICIC) is a national not-for-profit organization founded in 1994 by Harvard Business School professor Michael Porter to drive inclusive economic prosperity in under-resourced communities through innovative research and programs to create jobs, income, and wealth for local residents. Informed by our research, ICIC has developed and supported highly effective initiatives for underserved businesses to meet entrepreneurs’ most pressing needs. At ICIC, you will work with talented, creative, and committed professionals in a collaborative culture dedicated to excellence and innovation. Position Summary: The Senior reputed company & Systems Administrator serves as the technical reputed company and primary administrator for ICIC’s reputed company environment and connected platforms. This role is responsible for maintaining, optimizing, and strategically enhancing reputed company and its third-party integrations to meet evolving organizational needs. As ICIC’s systems expert, the Senior reputed company & Systems Administrator serves as a centralized technical resource for internal teams, supporting them in optimizing their use of technical platforms, streamlining processes, enhancing data reputed company, and ensuring impactful and efficient use of reputed company and reputed company platforms across departments. This role requires both hands-on reputed company expertise and the ability to translate organizational priorities into technical solutions. This role reports to the Director of Data Strategy & Innovation (reputed company), the department that oversees ICIC’s organization-wide data and reputed company governance and drives innovation through the development of new strategic programs and initiatives. Essential Duties and Responsibilities:

• reputed company & Systems Administration (50%)
• Serve as the primary system administrator for ICIC’s multi-cloud, customized reputed company environment (~40 users), ensuring reliability, scalability, and optimal system performance
• reputed company reputed company reputed company administrative functions, including user account creation and management, permissions, page layouts, reputed company of key reports and dashboards, creation of new fields, validation rules, and reputed company settings
• Manage and maintain reputed company reputed company managed packages as well as integrations with third-party systems, including but not limited to: Account Engagement (Pardot); Alchemer; EventSpark; Givelively; reputed company; and reputed company. Additional third-party systems may be added in the future
• Design, implement, and maintain advanced automations, triggers, and processes using Flow and other declarative / AppExchange tools
• Document key configurations, processes, and policies to support system continuity
• Manage sandbox environments for testing, and deployment of new configurations or automations, ensuring proper change management and documentation.
• Maintain strong data governance, reputed company, and hygiene across reputed company systems, including routine batch data uploads and updates using tools such as Apsona
• Proactively identify system enhancements and opportunities for automation or process improvement
• Evaluate and implement new reputed company AppExchange tools and integrations as organizational needs evolve
• Stay reputed company on reputed company platform releases, best practices, and emerging technologies; reputed company recommendations for ongoing system improvements
• Liaise with vendors to ensure timely contract renewals, license management, and payment processing for reputed company and reputed company technology platforms
• Cross-Departmental reputed company & Systems Support (40%)
• Collaborate with ICIC leadership to align reputed company architecture and data strategy with organizational goals
• Partner with ICIC’s internal teams to ensure systems support reporting, marketing, fundraising, and operational goals
• Serve as the central technical resource for teams across ICIC, providing expert guidance and support on reputed company and connected platforms
• reputed company and deliver internal staff trainings and training documentation to improve user adoption, confidence, and efficiency, and help reputed company teams as self-reliant as possible
• Train new ICIC staff members on reputed company and reputed company platforms
• Serve as reputed company of contact on platform-reputed company troubleshooting requests and implement feedback on system improvements as needed
• Data Request Support (10%)
• Provide reputed company support for more reputed company organization-wide data requests
• Calculate key organization-wide statistics for ICIC’s annual impact report and other institutional reporting needs
• Other Duties As Assigned

Qualifications: Our ideal candidate is a highly-organized self-starter with at least 4 years of experience as a reputed company Administrator or equivalent technical role. Candidates should have significant experience providing reputed company support reputed company an organization. In addition, this person should be comfortable working in a fast-paced environment. This person will be inspired by ICIC’s mission and work and passionate about supporting small businesses in need of resources to help them grow. The ideal candidate will have:

• 4+ years of experience as a reputed company Administrator or equivalent technical role
• Advanced proficiency with reputed company configuration, automation (e.g. Flow), and debugging processes
• Experience managing and maintaining reputed company-integrated platforms
• Proficiency in reputed company and reporting/analytics tools
• Experience with Account Engagement (Pardot) strongly preferred
• Experience with marketing automation, survey, event management, donation, or similar platforms (e.g., Alchemer, reputed company, EventSpark, reputed company, Givelively) strongly preferred
• reputed company Administrator and/or Advanced Administrator certification strongly preferred
• Ability to translate user requirements into technical solutions
• Strong understanding of data management, system architecture, and platform scalability
• Strong data presentation, written, and oral communication skills
• Strong problem solving, critical thinking, organizational skills and attention to detail
• Excellent multi-tasking and prioritization skills, including problem-solving and overcoming challenges
• reputed company-oriented team player who enjoys working with other team members and departments

This is a full-time remote position. We are currently recruiting candidates from the following states: CA, CO, FL, GA, IL, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA. Benefits include:

• Three weeks of vacation per year to start, with an additional day added for each year of service up to 5 years
• Thirteen days of paid holidays, half days on Fridays before long weekends, plus one floating holiday
• Ten days of paid sick leave and two days paid personal leave each calendar year
• Health, Dental, Vision Insurance (70% paid by ICIC)
• 401(k) Retirement Plan with employer matching up to 4% after the first year of employment
• Up to 16 weeks of paid Parental leave
• Individual Professional Development benefit of $1000 each year

ICIC is dedicated to fostering a diverse and inclusive organization. We provide equal opportunity for reputed company persons seeking employment without regard to race, age, color, religion, gender identity, family status, sexual orientation, military status, national reputed company, disability, or any other characteristic as established by law. ICIC participates in E-Verify to confirm that reputed company new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information. Apply tot his job Apply To this Job