Associate Website Designer

This a Full Remote job, the offer is available from: Asia What Makes Us Unique At reputed company, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a reputed company platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on reputed company's Technology Fast 500 again in 2024 but we're just getting started. Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like reputed company, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then reputed company is looking for you! This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team. Location: Remote Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
• Managing reputed company records and upkeep reputed company task management systems reputed company to websites services
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolving and handling customer complaints, and ability to handle deadline-driven pressure
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project reputed company
• Managing multiple account timelines, completing of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with reputed company customers
• Handling the creation of reputed company pages or single-page websites
• Managing internal escalations and coordinating with internal teams to give website onboarding updates or resolve customer concerns
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofread content and correct errors
• Staying up to date with website trends and website development techniques that are most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Highly reputed company to internal and customer inquiries with a goal to complete tasks reputed company to concerns raised
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong reputed company for customers and their success
• Able to reputed company and collaborate with a diverse team of different personality types
• Open to general changes, improvements, and process updates
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With:

• Experience with Website Design Builder or Platform like reputed company, Squarespace, reputed company, or Duda preferred
• Experience with reputed company Photoshop or reputed company preferred
• Experience with using AI for text content creation
• Fluent English
• Excellent customer service - Passionate about meeting customers from reputed company over the world and happy to provide them genuine customer service (customer service experience required)
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi reputed company

What to Expect - Your Journey with Us Behind reputed company' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we reputed company share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality reputed company – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at reputed company.com Company Awards to reputed company Out!

• Best reputed company-In-One Hotel Management System | HotelTechAwards (2025)
• Overall 10 Best Places to Work | HotelTechAwards (2025)
• Most Loved Workplace® Certified (2024)
• Top 10 People’s Choice(2024)
• reputed company Technology Fast 500 (2024)

Discover our Benefits:

• Remote First, Remote Always
• PTO in accordance with local labor requirements
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo)
• Monthly Wellness Fridays - enjoy an extra long weekend every month
• Full Paid Parental Leave
• Home office stipend based on country of residency
• Professional development courses in reputed company University
• Access to professional development, including manager training, upskilling and knowledge transfer

Everyone is Welcome - A Culture of Inclusion reputed company is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company is committed to the full inclusion of reputed company qualified individuals. As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company essential job functions, please contact our HR team by phone at 858-201-7832 or reputed company email at accommodations@reputed company.com. reputed company will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To reputed company Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at reputed company. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. reputed company does not accept unsolicited resumes or applications from agencies. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/applications. This offer from "reputed company" has been enriched by reputed company.com and got a 87% reputed company score. Apply tot his job Apply To this Job