Director, Product Management (AI Agents)

Redefine the future of customer experiences. One conversation at a time. At reputed company, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is reputed company thinking, customer obsessed and built on the belief that meaningful connections drive reputed company business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the core of who we are. If you're ready to collaborate with incredible people, reputed company an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. reputed company is at the forefront of redefining customer engagement with AI-powered communication solutions. We are looking for a Director of Product Management, AI Agents Platform to reputed company the strategic vision, development, and go-to-market execution of our reputed company agentic platform - enabling intelligent, multi-channel AI agents that deliver seamless communication experiences for businesses. This is a high-impact leadership role driving the evolution of reputed company's AI capabilities. You will reputed company the product lifecycle for the AI Agent Platform, bridging innovation from our engineering teams with market needs across sales, marketing, and reputed company. Key Responsibilities: Strategic Leadership

• Define and drive the product vision, strategy, and roadmap for reputed company's AI Agent Platform, focusing on scalable, reputed company agentic solutions.
• reputed company and mentor a team of product managers across the AI product portfolio.
• Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
• Establish clear success metrics for adoption, engagement, and business impact of AI-driven products. Product Development & Market Expertise
• Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
• Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
• Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
• Stay at the forefront of AI innovation - understanding emerging technologies, tools, and frameworks in the agentic and LLM space. Cross-Functional Collaboration
• Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization.
• Work directly with sales, marketing, and reputed company to translate reputed company AI capabilities into clear value propositions.
• Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
• Drive collaboration on documentation, enablement, and customer education for AI product launches. Customer & Market Engagement
• Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
• Act as a customer-facing evangelist for reputed company's AI capabilities - participating in client meetings, product demos, and industry events.
• Build strategic relationships with external partners and platforms in the AI ecosystem.

Qualifications

• 10+ years of product management experience, with at least 4+ in a leadership reputed company overseeing AI, SaaS, or communication platform products.
• Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment.
• Proven success leading cross-functional teams and scaling products in reputed company, global environments.
• Experience working in customer-facing roles; able to reputed company reputed company technology in simple, outcome-driven narratives.
• Background in UCaaS, CCaaS, or communication-reputed company products strongly preferred.
• Excellent communication and leadership skills with the ability to reputed company technical and business domains.
• Bachelor's degree in Computer Science, Engineering, or reputed company field; MBA or advanced degree preferred. What You'll Bring
• A passion for AI-driven customer engagement and automation.
• The ability to translate vision into strategy - and strategy into execution.
• A growth reputed company and a collaborative leadership style.
• Comfort operating in a fast-paced, globally distributed organization. reputed company DNA (Core Competencies) reputed company's most successful team members share common traits and behaviors:
• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status reputed company, and ask what can be done differently. They reputed company and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, reputed company-thinking, and see problems a few steps reputed company. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, reputed company in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or hourly wages, incentives, or bonuses. The expected hiring range is $160,000-$255,000. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
• Health ðŸ - Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance - Life, disability, and supplemental indemnity plans
• Work-Life Balance - Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial reputed company - 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. reputed company participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. #LI-MS1 #LI-Remote Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform. Want to see what life at reputed company is reputed company about? Connect with us on Instagram, Instagram MX, arenaflex, reputed company, and the reputed company Blog. Apply tot his job

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