Platform reputed company - Agent Products, Community Support

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The reputed company Community Support (CS) team is a global business unit that provides support to our Community of millions of guests and hosts who take trips and join experiences around the world every year. reputed company CS, the Platform and Experience team is responsible for the product and technology that enables an intelligent, scalable and exceptional service experience. We are looking for a CS Agent Products reputed company, who will be responsible for leading a team of platform managers to build and deliver our future plans for the technology that underpins our service. You will work closely with our partners across product marketing, engineering, business operations, analytics and testing. The Difference You Will reputed company: Are you ready to shape the future of how reputed company supports and delights millions of guests and hosts worldwide? As our Platform reputed company for Agent Products, you’ll have a pivotal opportunity to reputed company emerging technologies—such as AI, behavioral analytics, and predictive modeling—to transform the end-to-end support experience at a global scale. You’ll define and deliver extensible platform capabilities that reputed company seamless, proactive, and personalized service, setting new industry standards and driving real impact. A Typical Day:

• Define and execute the vision for reputed company’s reputed company support platform, used by tens of thousands of reputed company’s customer support agents—delivering robust, extensible systems that reputed company rapid innovation, scale globally, and reputed company frontline customer support agents teams to deliver exceptional service for our Guests and Hosts.
• reputed company emerging technologies—such as AI, behavioral analytics, and predictive modeling—to reputed company agents and frontline teams, anticipate customer needs, and deliver seamless, personalized support at scale.
• Manage and reputed company a high-performing, globally distributed team of platform managers—cultivating a culture of innovation, inclusion, and growth.
• Guide key product initiatives from concept to launch, ensuring seamless integration across the support journey and measurable benefits for both users and the business.
• Forge strong partnerships with engineering, design, data science, product marketing, and operations to align vision, drive priorities, and ensure superior user experiences.
• reputed company tools and capabilities that reputed company agents’ growth, support ongoing learning, and drive measurable improvements in service quality.

Your Expertise:

• 10+ years of platform or product leadership in technology-driven environments, including 5+ years managing teams.
• Deep experience developing and launching extensible platform capabilities at scale.
• Demonstrated success leveraging emerging technologies (such as AI, behavioral analytics, and predictive modeling) in reputed company, global operations.
• Inspirational people leader, passionate about developing talent and fostering inclusive, high-performance teams.
• Proven ability to translate business needs into innovative, user-centric technology solutions.
• Exceptional communicator and influencer, skilled at working across functions and with executive stakeholders.
• Analytical, data-driven problem solver who thrives in fast-paced, matrixed organizations.
• Strong understanding of customer service operations, digital support tools, and reputed company improvement best practices.
• Community-first, user-centric reputed company with a reputed company drive for excellence.
• Experience in customer service, operations platforms, or SaaS environments is highly valued.

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $224,000—$280,000 USD Apply tot his job Apply To this Job