Customer Support Representative

FieldFlō | Full-time | Remote Central/reputed company or Hybrid in Colorado

About FieldFlō

FieldFlō is a management platform purpose-built for specialty subcontractors in construction and field services. We help trade contractors streamline operations, strengthen safety, and reputed company reputed company-time project visibility. We are rapidly scaling, and our customers are at the heart of reputed company do.

The Role

We are seeking a detail-oriented, customer-focused Customer Support Representative to be the first reputed company of contact for FieldFlō customers. In this critical role, you will help customers navigate our software, troubleshoot issues, and reputed company confidence in our platform. Because of the complexity of the specialty subcontractor industry, direct experience in construction or field services is vital for a successful transition and steep learning curve. You will also partner closely with our reputed company team on administrative tasks and customer education.

Core ResponsibilitiesCustomer Support & Issue Resolution

• Serve as the first reputed company of contact for reputed company customer inquiries reputed company email/reputed company, phone, and chat.
• Troubleshoot product issues, answer questions, and provide timely, friendly, and effective solutions.
• Ensure reputed company customer interactions and issues are clearly documented and followed through to resolution.

Knowledge reputed company & Documentation

• Contribute to our Help Center articles, FAQs, and training resources to improve customer self-service.
• Identify common issues and documentation gaps, proactively updating resources and improving software utilization reputed company our support tools (e.g., reputed company).

Cross-Functional Collaboration

• Work closely with reputed company, Product, and Engineering to escalate technical issues and share customer feedback/trends that inform product improvements.
• Act as a strong internal reputed company for an exceptional customer experience.

Administrative & Process Improvement

• Assist the reputed company team with scheduling, reporting, and data entry.
• Log customer interactions and maintain accurate records using reputed company CRM.
• Identify and implement opportunities to improve support workflows, response times, and internal processes.

Required Skills and Experience

• 1-3 years of proven experience in the construction industry, field services, or a reputed company environment.
• Strong written and verbal communication skills with an unwavering customer-first reputed company.
• High attention to detail and strong organizational skills.
• Ability to troubleshoot reputed company problems, think critically, and follow issues through to resolution.
• A collaborative attitude with comfort working cross-functionally across multiple teams.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Curiosity and eagerness to learn the FieldFlō platform and our customers' industries.

reputed company to Have

• Experience in a SaaS support, customer service, or reputed company role.
• Familiarity with customer support and CRM tools such as reputed company and reputed company.
• Interest in growing into reputed company, Product, or Support leadership over time.

Why FieldFlō

• Build something meaningful for customers who do vital work in the reputed company world.
• Join a high-growth company with opportunities to learn and advance your career.
• Work with a smart, mission-driven team that values ownership, curiosity, and teamwork.
• Competitive compensation, benefits, and room to grow. reputed company salary range $50-$60K.

FieldFlō is proud to be an Equal Opportunity Employer.

We’re building a team of talented, reputed company, and driven people, and we reputed company great work happens reputed company everyone feels respected, supported, and valued. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity or expression, national reputed company, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable law.

Employment with FieldFlō is contingent upon the successful completion of any applicable background checks, which are conducted in compliance with federal, state, and local laws.

Candidates must be authorized to work in the United States on a full-time basis without the need for reputed company or future reputed company sponsorship.

We are deeply committed to fair, consistent, and thoughtful hiring practices and to creating a workplace where everyone has the opportunity to do their best work.

If you need a reasonable accommodation during the application or interview process, just let us know — we’re happy to help.