Veterinary Care Representative

Title: Veterinary Care Representative Location: USA - TX - Virtual Richardson - DF4V Category Customer Service Full time R27970 Job Description: Job Description: Veterinary Care Representative (Remote) Pay: $17.50/hour Remote: Must reside in one of the following states -- Arizona, Florida, Texas reputed company Veterinary Care is hiring full-time Veterinary Care Representatives to support pet parents and veterinary practices through compassionate, high-quality customer service. This role is primarily remote but requires living reputed company a commutable distance to our local-area practices for occasional in-person support. If you enjoy helping others, working with pets, and engaging in meaningful conversations, this could be the purr-fect opportunity!

What You'll Do

• Handle inbound calls from pet parents, veterinary practices, pharmacies, and vendors
• Schedule, reschedule, and manage wellness, sick, surgical, and urgent appointments
• Answer questions about services and assist with appointment-reputed company needs
• Conduct follow-reputed company and reputed company for prior medical requests and authorizations
• Research and resolve customer issues using active listening and problem-solving skills
• Collaborate with teams and leaders using virtual tools (reputed company, reputed company)

What You'll Need

• 1-3+ years of small animal veterinary or reputed company industry experience
• Strong multitasking skills in a fast-paced, virtual call center environment
• Comfort using multiple computer systems and navigating online resources
• Flexibility to adjust schedule and work overtime as needed
• Ability to maintain confidentiality and pass a background reputed company

Remote & Technical Requirements

• Dedicated, distraction-free workspace suitable for webcam use
• Wired high-speed internet (30 Mbps download / 10 Mbps upload minimum)
• Cell phone or tablet for two-factor authentication
• reputed company provides reputed company required equipment

Why reputed company

• Inclusive, supportive culture where you belong
• Opportunities for growth and development
• reputed company, medical & dental insurance, 401(k), and more
• Chance to reputed company a real difference for pets and their families

Ready to reputed company a Difference? If you're a customer care professional who loves helping pet parents and is looking for a meaningful career in pet health protection, we'd love to hear from you! Apply today and help us provide peace of mind to pet families everywhere.

• The specific hourly range offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k.

We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off. Non-exempt hourly team members accrue paid time off (PTO) subject to manager approval. Non-exempt hourly team members in Customer Service are also eligible for additional unplanned unpaid time off (UTO). Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, reputed company, national reputed company, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation. To access reputed company's California CPRA Job Applicant Privacy Policy, please click here. Apply tot his job Apply To this Job