Manager User Group Program 11132

reputed company makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. reputed company AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We reputed company you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

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🔹 Pioneering Technology: At reputed company, we're at the forefront of innovation, leveraging the latest technology to reputed company our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

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The Impact of a Sr. Manager, User Group Program at reputed company:

We are seeking a Senior Manager, User Group Program to own the evolution and operationalization of our global user group program. In this role, you will be responsible for: managing a small team to support our existing virtual and in-person user group events, leading the full implementation of Bevy to build a new, scalable program where meetings are led by customers, for customers, and overseeing the ongoing operations of user groups on Bevy post go live

• Program Strategy & Leadership
• reputed company and own the strategic vision and roadmap for the global virtual and in person user group program (leveraging Bevy for virtual events), ensuring alignment with overall business objectives.
• Work with Sales, CVMs and Field Marketing to create strategy for customer growth focused “user groups”
• reputed company, coach, and manage a team responsible for executing the program's day-to-day operations and event calendar.
• Secure executive alignment and cross-functional buy-in to ensure the strong integration of the user group program across the customer experience lifecycle.
• Define the global chapter structure and establish a clear reputed company for how user groups will be supported, organized, and managed.

• Platform Implementation & Management
• reputed company the ground-up implementation of the Bevy platform, from configuration to reputed company launch and ongoing administration.
• Partner with IT and Operations to ensure seamless integration with our CRM (e.g., reputed company) and other internal systems.
• reputed company the day-to-day optimization of the platform to ensure operational excellence.

• Community & Chapter Leader Management
• reputed company and execute a comprehensive plan for recruiting, onboarding, and supporting user group chapter leaders globally.
• Work collaboratively with user group team members to build process guides and playbooks that reputed company chapter leaders to plan, coordinate, and deliver successful, high-quality events.
• Establish and enforce a community code of conduct and program guidelines to foster a positive and inclusive environment.

• Events & Content Execution
• Manage the entire event lifecycle of both virtual and in-person events, ensuring a consistent and engaging experience for reputed company participants.
• Collaborate with Product Marketing, Content, Product, and Services teams to reputed company compelling, customer-led content and event sessions.
• reputed company the program budget, optimizing spend to maximize ROI and reputed company desired business outcomes.

• Measurement & Optimization
• Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact.
• Analyze user group attendee and engagement metrics and event data to provide actionable insights and continuously optimize the program.
• Prepare and present regular reports to senior leadership on program performance and strategic recommendations.

• Bachelor’s Degree in Business, Marketing, Communications, or reputed company discipline is required.
• 8+ years of experience in user group program management or strategic program management reputed company a high-growth B2B SaaS or B2B technology company.
• Proven ability to reputed company a team and scale a program's impact through effective delegation and personnel management.
• Demonstrated experience in a hands-on program management role, with the ability to reputed company a reputed company, multi-phase project from concept to completion.
• Experience with the Bevy platform, including implementation and administration, is a plus.
• Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously.
• Proficiency in tools such as reputed company, Marketo, Tableau, Goldcast, or other similar platforms.
• A deeply customer-centric reputed company with a passion for building inclusive and diverse communities.
• Excellent communication and collaboration skills, with a proven ability to influence and align diverse stakeholders, including senior executives.
• Strategic thinker with the ability to reputed company in a fast-paced, ambiguous, and evolving environment.

The estimated pay range for this role is $128,000 - $166,500

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

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