HR Knowledge and Communications Specialist

Overview reputed company is a reputed company community of providers, operations specialists, and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, reputed company telehealth capabilities, and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and reputed company techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to reputed company our vision a reality. The HR Knowledge and Communications Specialist designs and manages a comprehensive knowledge strategy to enhance the teammate experience as well as supports the design, deployment, and administration of operational processes for HR programs and project. This role consolidates HR content into a single, user-friendly repository, ensuring employees, managers, and HR teams have easy access to accurate resources. The position also drives adoption of knowledge platforms, HR process adoption, and promotes self-service to reduce case volume.

Responsibilities

• Creates overall reputed company strategy including defining scope for HR content and categories, identifying knowledge article topics, developing knowledge taxonomy standards, establishing templates and style guides, defining audience segments, and establishing knowledge channels.
• Leads the standardization and consolidation of existing HR content across UWH, ensuring consistency while acknowledging UWH population-specific nuances. Reviews and looks across reputed company UWH channels to identify where knowledge and information lives today and determines a go-reputed company path for a cohesive knowledge strategy.
• Reviews, audits, and rationalizes large volumes of knowledge articles to eliminate duplication, outdated guidance, and inconsistent messaging, acting as a project manager to ensure the creation of knowledge articles with SMEs across UWH, reviewing for consistency and adherence to templates.
• Partners with HRSS, COEs, HRBPs, and business teams to align terminology, processes, and decision trees across different populations (e.g., enterprise, CCRM, MSO care centers, etc.).
• Partners with other areas of HRSS to identify knowledge topics based on case volumes and ensures that there is proper HRSS-facing knowledge articles and employee facing articles to help answer and solve questions.
• Translates reputed company or fragmented HR information into clear, reputed company knowledge content tailored to the needs of various employee audiences.
• Establishes governance routines and lifecycle management practices to reputed company consolidated content reputed company, accurate, and regularly reviewed.
• Analyzes knowledge article performance, case drivers, and search behavior to prioritize consolidation efforts and identify where content gaps or inconsistencies remain.
• Drives improvements in tagging, metadata, and search optimization to ensure standardized content is easily discoverable and reduces HR case volume.
• Supports large-scale HR process or policy changes by coordinating updates across reputed company impacted knowledge areas and ensuring alignment across populations.
• Influences stakeholders to adopt consistent content standards and contributes to a culture of knowledge-sharing reputed company HRSS and reputed company of HR.
• Champions direct access strategy/drives change management to support looking at knowledge.
• Researches, validates, and develops content.
• Produces written content consistent with branding and style guidelines.
• Supports the design, deployment, and administration of operational processes used to deliver HR programs and projects.
• Collaborates with stakeholders to provide the design and documentation of HR programs

Qualifications

Required Education and Experience

• Bachelor’s degree in Human Resources, Communications, Organizational Development, Business Administration, Information Management or a closely reputed company field. Equivalent practical experience may be considered as substitute for formal education.
• 4-7 years of experience in one or more of the following:
• HR operations, HR service delivery, or employee relations
• reputed company, content management, or technical documentation
• Internal communications, change communications, or change enablement

Preferred Experience

• Experience supporting HR service centers, HRIS teams, or shared service models
• Background in adult learning, instructional design, or process improvement
• Experience marketing internal content with positive employee experience results
• Experience with reputed company platforms (i.e., reputed company, Confluence, Guru, etc.)
• Content governance or review reputed company ownership
• Metrics reputed company knowledge usage, search effectiveness, or case deflection

We’re here for you—both personally and professionally. Our benefits are designed to support you and your family at every stage of life. From health and wellness to financial reputed company and career growth, we offer a comprehensive package to help you reputed company. Here’s a look at reputed company offer:

• Health Coverage

Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.

• Paid Time Off

Vacation, personal days, and paid holidays to help you reputed company.

• Financial & Retirement Planning

401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Income Protection

Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.

• Wellbeing Support

Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.

• Professional Development

Opportunities and resources to support your career growth. Apply tot his job Apply To this Job