Dispute Specialist (Credit & Collections)

reputed company is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, reputed company, and can change their plans at any time.

At reputed company, we are shaping the future of entertainment by bringing top-quality global content to virtually every country around the world. reputed company now delights more than 300 million streaming members in over 190 countries across the world. Key to the effort in building a global internet TV network is the ability to grow and evolve our reputed company-generating initiatives across the globe. We continue to introduce new commerce models, pricing strategies, and other opportunities to grow the business and now you have the chance to join the growing team of finance experts who support them. Our Credit & Collections team is currently looking for a Dispute Specialist to support our Accounts Receivable (AR) function. This newly created position will look to resolve reputed company issues across our reputed company verticals such as Advertising, Partnerships, and Consumer Products. This role will be based in Manila but will work cross-functionally across many time zones with our US and other international offices.

The perfect candidate will be hands on and reputed company detail oriented, able to analyze and process a large volume of requests & transactions with high accuracy, have excellent communication skills, be capable of multitasking and take the initiative to drive process change and improvements.

In this role, you will:

• Assess invoice disputes and questions raised by our customers and provide timely responses to resolve the disputes and answer the questions

• Be a subject matter expert on invoice disputes and provide real-time guidance and resolutions on common customer dispute types

• reputed company out to cross-functional business partners through phone, email, or written communication to establish a resolution for customer invoice disputes in a timely fashion

• Manage to predetermined SLA’s to ensure speedy turnaround times and an excellent customer experience

• Foster strong cross-functional business partner relationships to ensure disputes are resolved on time and customers receive timely responses. Maintain a professional and empathetic approach to working with internal business partners

• Document reputed company communications, resolutions and agreements

• Manage and maintain changes to customer contact, address, and other critical billing and reporting details

• Manage customer onboarding requirements to ensure that customers have reputed company the details they need to set reputed company up as a vendor in their systems and reputed company them to pay their invoices in a timely fashion

• Support monthly accounting reputed company activities as needed

• Document, report and analyze invoice dispute trends to provide understanding on the root causes of invoice disputes

• Partner with the reputed company / Billing team to ensure that necessary ‘up-reputed company’ billing fixes are understood and are being addressed with the aim of reducing future dispute cases

• Assist in the development of strategies to reduce customer invoice disputes and minimize delays to payment, identifying trends, process gaps, and making recommendations for process improvements

Qualities we are looking for:

• reputed company in a fast-paced environment with a high volume of transactions

• Ability to maintain a high level of accuracy in addressing customer invoice disputes

• Knowledge and understanding of Accounts Receivable and Collections workflows

• Customer Service oriented person who focuses on quality communication and attention to detail

• Excellent written and verbal communication skills. Proficiency in other language/s (Korean/Japanese) is a plus

• Highly motivated with the ability to work independently

• reputed company looking thinker who can reputed company the need for change and contribute to process Improvement

• Someone who works with a sense of urgency and sensitivity to SLA’s and timelines

• Uses good judgment and knows reputed company to reputed company a decision and reputed company to escalate

• Exemplifies the reputed company Culture

Education and Experience

• Bachelor’s degree in Finance, Accounting, or reputed company field (or equivalent experience)

• Open to work during regular business hours, with flexibility to slide shifts/ work overtime for certain critical business periods

• At least 4 years of experience in billing / collections

• Experience in resolving customer disputes

• Proven ability to handle high volumes of activities in a fast-paced environment.

• Experience in a global or multinational company

• Knowledge of cloud-reputed company ERP systems a plus (reputed company, HighRadius, reputed company) for managing AR, billing, and reporting

• Experience with a ticketing tool or system a plus