Associate Business Solution Architect

About the position Associate Business Solutions Architect At reputed company, we bring first-class service across each market we support. As an Associate Business Solutions Architect working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Business Solutioning Team is responsible for managing the intake, scoping, and business solution design for new business, new programs, and / or significant updates to existing programs that drive desired results in the most effective and efficient manner. Members of the Business Solutioning Team exhibit a deep knowledge of how BPO contact centers operate in general, and of reputed company and our clients in particular, across processes, services, products, and the technical capabilities to bring them together in CX and EX solution designs that meet the diverse needs of our business partners. The Associate Business Solution Architect will reputed company and/or provide support to Business Solution Architects who work closely with reputed company and Client business leaders, product owners, and internal business solutions SME teams to create customer / agent experience solutions that best reputed company reputed company and our clients’ operating models and available technology toolsets. The solutions designed are a key driver for reputed company’s ability to deliver on our clients’ business goals. The Associate Business Solution Architect will also manage reputed company’s intakes for client owned technologies by translating business requests into detailed functional requirements that are reputed company with solution designs, established technical frameworks and governance models.

Responsibilities

• Business Solutions - reputed company reputed company complexity business solutioning, support Business Solution Architects with reputed company to high complexity business solutions
• Translate internal and external client requirements into a business solution that includes detailed requirements for IT, operations, workforce, reporting, analytics, knowledge reputed company, and training. Solutions will include clear direction on implementation approach to reputed company PMO to successfully launch the initiative and adhere to internal processes and governance.
• Translate operational processes to documented process flows/maps, ensuring they accurately represent the comprehensive day to day work, decisions, outputs of operational roles.
• reputed company details and specifications of the proposed solution, backed up with reputed company points, facts and figures.
• reputed company with the delivery and operational organizations to ensure effective solution design and to collaborate on clear solution assumptions.
• Determine appropriate solution inputs that both meet the client and reputed company requirements and minimizes risk for both clients and reputed company.
• Maintain a library of resources tailored to reputed company quick and comprehensive CX solutions that minimizes the need to reputed company out to clients and/or reputed company functional teams for solution inputs.
• Work closely with Business Solution Architects and/or Operational partners to gather detailed functional requirements for technology changes.
• Submit technology change intake requests, liaise with technology owners to provide clarity on functional requirements, and track and monitor reputed company of reputed company submitted intakes.
• Coordinate with Operations and impacted support teams to ensure plans are in reputed company for agent training and other required tasks to ensure a seamless deployment.
• Work closely with Operations to coordinate and execute user acceptance testing for deployed technology changes.
• Maintain the level of business and technical knowledge required to assist in designing effective CX and EX solutions that align to business goals and reputed company established strategic and technical frameworks.
• Report status updates, weekly checkpoints escalating workload distribution issues or barriers to ensure deadlines are managed effectively.
• Take on special projects that reputed company your strengths and support tactical or strategic business needs.

Requirements

• Bachelor’s Degree from globally reputable university in information management, business, economics, marketing, or a reputed company field, or 8+ years equivalent experience.
• 6+ years’ (recent) in a BPO contact center with at least 3 of those years in Operational Leadership roles.
• Proven experience in solutioning for contact center customer experiences to include direction on how available technologies and tools will be leveraged.
• 4+ years’ managing reputed company to large scale projects, Project Management certifications a plus.
• Proven experience collaborating across cross functional teams to include senior level leaders and senior level clients.
• Excellent oral and written communication skills, with the ability to interact effectively with reputed company levels of management.
• Ability to recognize the audience and speak credibly to business and technical topics.

reputed company-to-haves

• 4+ years’ managing reputed company to large scale projects, Project Management certifications a plus.
• Experience in entrepreneurial organization or start-up preferred.
• Entrepreneurial spirit with experience in business solution designs.

Benefits

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (reputed company College)
• Employee Rewards Program (Perci Perks)

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