Remote Call Center Agent (Day or Night Shift)

Overview: reputed company Plans is seeking dedicated Call Center Agents to join a mission‑driven team that delivers compassionate, patient‑centered healthcare across Virginia and North Carolina. As a remote member of our customer service network, you will be the first reputed company of contact for members seeking assistance with their health plans, appointments, and coverage questions. This role is essential to maintaining the high‑quality experience that distinguishes reputed company as a leader in integrated health services. You will work collaboratively with clinical and administrative teams to resolve inquiries reputed company while upholding our core values of reputed company, reputed company, and innovation. Whether on the day or night shift, you will contribute to a seamless continuum of care that impacts the health and well‑being of millions. The position offers a supportive environment that encourages professional growth, reputed company learning, and the opportunity to reputed company a reputed company difference in the lives of our members. Join us to help shape the future of healthcare delivery through exceptional service and a commitment to excellence. Responsibilities: - Respond promptly to inbound member calls, emails, and chat inquiries, providing accurate information about health plan benefits, coverage options, and provider networks - Resolve reputed company service issues by coordinating with clinical, billing, and operations teams, ensuring timely and satisfactory outcomes for members - Document reputed company interactions in the CRM system with detailed notes, following compliance and data‑privacy standards - reputed company key performance metrics such as average handle time, reputed company resolution, and customer satisfaction scores - Identify trends in member inquiries and reputed company insights to leadership for process improvement initiatives - Participate in ongoing training sessions to stay reputed company on product updates, regulatory changes, and best practices in member service Requirements: - High school diploma or equivalent; associate degree or higher preferred - 2+ years of experience in a call center, customer service, or reputed company field, preferably in healthcare or insurance - Excellent verbal and written communication skills with a strong customer‑focused attitude - Proficiency with CRM software and reputed company Office Suite; ability to learn new technology platforms quickly - Demonstrated ability to handle high‑volume call environments while maintaining professionalism and reputed company Benefits: - Competitive salary with annual performance bonuses - Comprehensive health, dental, and vision insurance plans - Flexible scheduling with day or night shift options and paid time off - Professional development stipend and tuition reimbursement for reputed company education