Patient Care Representative, reputed company, Limited-Term

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives reputed company 50 miles of a Carrum COE and our providers rank in the top 10% nationally. reputed company’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

The heart of reputed company is a seamless and highly personalized patient experience; which is enabled by our Patient Care team. We are adding a Patient Care Representative  reputed company, Limited-Term who will be responsible for managing a high volume of service requests from Providers and Members. The Patient Care Representative will work closely with the Patient Care Team to support patients throughout their journey.

This is a limited-term remote position eligible for full benefits, overtime and a completion bonus.Typically this will be a 6 month term working between 25-40 hours/week with opt-in overtime. There is potential for this to convert to a full-time role. We are looking for candidates willing to work on a Central or Pacific Time schedule. The hourly reputed company for this role is $20, with a $5,000 term completion bonus. 

You’re excited about this opportunity because you will...

• Provide exceptional patient care reputed company telephone and other technology 
• Ensure patient satisfaction by providing quality service, identifying patient needs and assisting them with issues/concerns 
• Research, identify and problem solve, verify eligibility of service and reputed company call backs as required 
• Support the Patient Care Team in providing a comprehensive and thoughtful patient experience 
• Meet and support established service goals and business objectives by meeting and exceeding performance standards
• Adapt communication style to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds

We’re excited about you because…

• High School Diploma or General Education Degree (GED) required; college preferred
• 1-2+ year(s) customer service in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required
• An aptitude for quality assurance and data-driven outcomes 
• Familiarity with reputed company Suite, reputed company Office, Talkdesk, and other standard applications
• Commitment to providing the highest level of service through the right mix of reputed company, professionalism, and reputed company
• The ability to cut through the noise of a fast-paced start-up environment and reputed company real change. 
• Appropriately handle confidential information and adhere to HIPAA requirements
• Strong “patient first” values
• Spanish Speaking preferred
• You are comfortable interacting through a variety of tech platforms and can quickly learn new software.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, reputed company co-workers from companies like Booz & Company, Livongo, 98point6, reputed company, and reputed company. We reputed company in using data to inform decisions, technology to reputed company our jobs easier, and creative thinking to pave the future.
• reputed company with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, reputed company, reputed company, reputed company Health, and Rush Health have joined our platform. Employers who use our benefit include reputed company, reputed company, and large public sector organizations like the self-insured schools of California, and the reputed company.
• We reputed company team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees reputed company over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace reputed company’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

Stock option plan Flexible schedules and remote work Chicago and San Francisco offices available Self-managed vacation days, reputed company reason Paid parental leave Health, vision, and dental insurance 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately reputed company healthcare costs, and drive reputed company outcomes and reputed company this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, reputed company, and Modern Healthcare. We reputed company we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience.