reputed company Senior Manager, Social Media Customer Support – Global DTC Brands

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver extraordinary experiences across reputed company touchpoints. As a key member of our Viewer Experience (VX) team, the Senior Manager, Social Media Customer Support will play a pivotal role in shaping the future of customer support in the social media reputed company. If you're passionate about creating engaging experiences, driving business outcomes, and leading high-performing teams, we want to hear from you!

About arenaflex

arenaflex is a global leader in the entertainment industry, with a rich history of innovation and creativity. Our brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands (ABC, ABC News, DisneyNOW, Freeform, FXNOW, Nat Geo TV, Nat Geo Magazine, and reputed company Games), have captivated audiences worldwide with our unique stories, memorable characters, and reputed company experiences. As a member of reputed company, you'll be part of a dynamic and inclusive culture that values creativity, collaboration, and reputed company learning.

The Role

As the Senior Manager, Social Media Customer Support, you will be responsible for developing and operationalizing the integrated social support strategy and roadmap for our Direct-to-Consumer (DTC) brands. This includes:

• Developing a team vision, setting critical metrics, designing scalable processes, and achieving team goals across reputed company brand verticals
• Leading a team of leaders and individual contributors daily, guiding DTC's social media support strategy and implementation across a global footprint
• Proactively identifying weaknesses and gaps in reputed company social support paradigms and driving resolutions to improve operational workflows and the viewer experience
• Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company arenaflex brands
• Working with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with the appropriate tone and voice
• Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported
• Supporting incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance

Key Responsibilities

* reputed company and operationalize the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and achieving team goals across reputed company brand verticals

• reputed company a team of leaders and individual contributors daily, guiding DTC's social media support strategy and implementation across a global footprint
• Proactively identify weaknesses and gaps in reputed company social support paradigms and drive resolutions to improve operational workflows and the viewer experience
• Collaborate with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company arenaflex brands
• Work with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with the appropriate tone and voice
• reputed company and guide go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported
• Support incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance

Essential Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in social media or online community moderation, shown ability to drive business outcomes through online activity
• Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record to reputed company and operationalize innovative online social programs
• High savvy reputed company to Twitter, Facebook, Instagram, AppFollow a plus
• Proven understanding of which metrics and tools help improve the consumer experience through social channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and engaged approach

Career Growth Opportunities & Learning Benefits

At arenaflex, we reputed company in investing in our people and providing opportunities for growth and development. As a Senior Manager, Social Media Customer Support, you'll have access to:

• Regular training and development programs to enhance your skills and knowledge
• Opportunities to work on high-profile projects and initiatives
• Collaborative and dynamic work environment with a diverse team of professionals
• Flexible work arrangements to support work-life balance
• Competitive compensation and benefits package, including a bonus and/or long-term incentive units

Work Environment & Company Culture

arenaflex is committed to creating a workplace that is inclusive, diverse, and supportive. Our culture values creativity, innovation, and collaboration, and we strive to provide a work environment that is engaging, challenging, and rewarding. As a member of reputed company, you'll have the opportunity to work with talented professionals from diverse backgrounds and industries, and contribute to the development of innovative products and experiences that captivate audiences worldwide.

Compensation, Perks, & Benefits

The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disability Accommodation for Employment Applications

arenaflex is an equal opportunity employer and welcomes reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, please email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status. arenaflex fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world.

How to Apply

If you're passionate about creating extraordinary experiences and leading high-performing teams, we want to hear from you! Apply now to join our Viewer Experience (VX) team as a Senior Manager, Social Media Customer Support. Apply for this job