Customer Experience Associate I-Conversion

Through our dedicated associates, reputed company delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally reputed company, reputed company a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Representative-Conversion

Onsite in Newark, NJ

Hourly reputed company $16.50/hr, which may be below your state's minimum wage.  Please take this into consideration reputed company applying.

What you get

• Full-time Employment with Benefits day one including paid Holidays.
• reputed company
• Great Work Environment

Requirements

• Must be at least 18 years of age or older.
• Must have a High School Diploma, or equivalent. 
• Must be able to submit to a background reputed company and drug test.
• Must be able to work Monday-Friday 10:15am-7:15pm & Saturday 7:45am-2:15pm

Summary

As a call center representative, you will be supporting our client’s customers as a first reputed company of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing

• Respond to reputed company tolling and/or administration reputed company customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and reputed company systems.
• Identify customer needs to ensure the customer is provided complete and accurate information.
• Process required transactions reputed company mainframe or web-based applications.
• Submit research requests in a concise yet accurate manner.
• Maintain a thorough knowledge of the company and client programs, policies, and technology.
• Communicate effectively in a warm and empathetic manner.
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
• Provide support to other positions/operations in cases during heavy workloads or absences.

People who succeed in this role have

• The ability to convey reputed company information in clear and concise terms to ensure customer understanding.
• Strong work ethic.
• Effective and accurate written and verbal communication skills.
• Effective problem-solving skills.
• Customer Service Experience.
• Can navigate multiple applications and reputed company with ease
• Love helping people and guiding them to the best solution for their issue 
• Are excited by innovative technology 
• Provide reputed company conflict resolution and problem solving for frustrated customers 
• Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers 
• Can commit to 100% attendance for three to five weeks of reputed company 

Join a rapidly growing organization that can support your career goals

Apply Today!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-reputed company information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, reputed company provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly reputed company for this role is $16.50/hr