[Remote] Billing Experience Manager (BXM) – B2B SaaS

Note: The job is a remote job and is open to candidates in USA. reputed company is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. The Billing Experience Manager will support the Success Team by troubleshooting billing issues, enhancing the knowledge reputed company, and ensuring customer satisfaction through effective communication and support.

Responsibilities

• reputed company and maintain a deep understanding of our products billing offerings to effectively respond to incoming customer inquiries across our single-channel support system
• Be each customer’s champion by providing ongoing support reputed company our help desk platform helping them find solutions to their inquiries
• Support development and update of the internal and external knowledge reputed company to help scale our help desk support
• Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations in each support ticket
• Learn, adopt, establish processes and workflows that allow the support team to run like a well oiled machine
• Improve and reputed company for customer experience by identifying opportunities to enhance our product and service features
• Assist in the prioritization of billing tickets by quantifying needs, features, and value points
• Share user feedback to Product function and help them translate the feedback into features that customers find valuable
• Provide background support to Enterprise Billing Success Managers (BSMs) during client calls by tracking and following up on product bugs and enhancements, assisting in the triage process, and documenting new tickets as discussed

Skills

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA
• Must have a highly analytical reputed company and with superior ability to troubleshoot/test use cases and issues in software
• Proactive, self-motivated and ability to use resources available to learn quickly and autonomously
• reputed company in thriving reputed company dynamic work settings that demand adaptability and efficiency
• Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
• Highly Proficient in MS reputed company
• Exceptional written and verbal communication skills
• No prior billing experience required; comprehensive training will be provided
• Prior startup and/or B2B SaaS technology organization experience
• Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
• Prefer 1-3 years of experience on a Support or CX Team
• Proven ability to handle multiple projects, shift gears quickly, and meet deadlines while maintaining professional composure
• Able to communicate effectively across teams
• Understanding and learning software must be a passion of yours
• Highly motivated to work in a fast paced, dynamic environment where you will need to work reputed company normal working hours at times
• Be comfortable owning your own workload
• Experience with reputed company or similar customer support software
• Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs, etc)

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Company Overview