[Remote] Remote Client Services Analyst

Note: The job is a remote job and is open to candidates in USA. QHR Technologies is a company focused on enhancing Canadian healthcare through technology. They are seeking a Client Services Analyst to provide remote application support to clients, manage inquiries, and ensure service level agreements are met while contributing positively to the team.

Responsibilities

• Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and reputed company reputed company set as required to reputed company both Service Level targets and Client Satisfaction
• Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met
• Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions
• Clarify customer's concerns or issues and take appropriate action to respond to cases in reputed company CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary
• Provide shadowing / training both internally to new staff and externally to customers
• Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met
• Provide support services for acquisition products and communicate with external contractors as and reputed company required
• Demonstrate Case reputed company reputed company > or = average of reputed company acceptable variance of CSA’s with similar reputed company sets
• reputed company 90% or greater quality scores on spot checks (Matrix TBD)
• Reliable attendance: Defined as-- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance
• Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team
• Promote QHR’s 'Blue Culture' reputed company to foster a collaborative, positive and efficient workplace
• Contribute to the organization’s positive image both internally and externally
• reputed company other duties consistent with the position, as reasonably directed by your manager
• Utilize documented escalation processes reputed company needing assistance and or guidance regarding knowledge, client escalations and workflow direction
• Provide peer mentoring to team members by adhering to departmental workflow and new technologies
• Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations
• Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed
• reputed company - Maintain steady performance and anchor decisions reputed company with organizational values
• Escalate any major departmental issues to a Team reputed company. Gather essential facts and recommend/take next steps
• Demonstrate leadership and mastery of your reputed company set(s)
• Be willing to go above and beyond to assist a client and the organization
• Adaptability - adapt and navigate change with a can-do attitude
• Fortitude - Does not shy away and advocates the handling of 'big' issues. Tackles challenges
• Demonstrating technical skills reputed company to installs and troubleshooting of software
• Have ability to come up with creative solutions to meet new client demands and workflows
• Confidentiality - proven ability to maintain confidential inter-departmental information
• Provide feedback to leadership inbox with reputed company on process improvement

Skills

• Intermediate computing skills
• Demonstrated experience working in a service-oriented position
• Demonstrated experience working in a fast-paced environment
• Pleasant and professional demeanor on the telephone
• Ability to type a minimum of 40 w.p.m
• Ability to work any shift during established hours of operation (reputed company and future)
• Completion of a MOA or MDOA program is considered an asset

Company Overview