[Remote] (Remote) Support Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading provider of mission critical software to the public sector in North America, and they are seeking a Support Analyst to join their collaborative team. The role involves delivering exceptional customer service by resolving technical issues, managing support tickets, and building trusted relationships with clients.
Responsibilities
- Handle support calls or tickets
- Install and update product line applications, integrated third party applications, and operating system and database applications
- Exercise sound professional judgment in investigating technical problems
- Collect detailed information to categorize requests and establish a method of resolution
- Document reputed company customer communication through tickets
Skills
- Minimum one year of customer service experience in a technical environment or relevant experience
- Proven problem-solving abilities
- Strong verbal skills and exceptional written communication
- Experience in technical documentation
- Ability to multi-task effectively
- Ability to work independently with minimal supervision
- Provide onsite attention and support for specific clients. Travel and onsite visits are required
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
Company Overview