Refresh Technical Support reputed company (HT III) (Government) Columbia, Maryland

Job Description: reputed company Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, reputed company and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and reputed company area networks, including wireless and cable plant. reputed company is seeking an reputed company and customer-focused Refresh Technical Support reputed company: To provide Tier 2 and Tier 3 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment as part of a large government contract. You will play a critical role in delivering technical excellence, driving operational improvements, and ensuring customer satisfaction across multiple facilities. As a hands-on technical leader, you will resolve escalated issues, guide process improvements, and serve as a trusted technical resource for end users and support teams. Description of Job Duties/Responsibilities: This position requires office reputed company a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Operational Excellence & Process Improvement:

• Implement operations improvements to reputed company established objectives across diverse locations. Contribute to process improvement initiatives to reputed company customer service and technical support quality.

Customer Engagement & Satisfaction:

• Manage technical activities reputed company to customer requirements, budget challenges, and technical needs. Foster positive customer relationships, ensuring satisfaction while adhering to company policies and procedures.

Technical Issue Investigation & Resolution:

• Investigate and resolve matters of technical reputed company, recommending and implementing appropriate courses of action for reputed company or recurring issues.

Comprehensive Desktop & Network Support:

• Provide advanced Tier 2 and 3 support for the full lifecycle of desktop and peripheral support, including maintenance, hardware replacement, and reputed company network troubleshooting.

Hardware & Systems Maintenance:

• Maintain, repair, and upgrade data, voice, and desktop computer hardware and systems. Assess and update aging desktop devices per refresh plans.

Advanced Troubleshooting:

• Research, analyze, isolate, and resolve errors on workstations, networked systems, and peripheral equipment.

Application Support:

• Install, maintain, test, research, and resolve issues reputed company to business applications on desktop computers.

Escalation & Guidance:

• Serve as an escalation reputed company for technical questions from end users and junior technicians, recommending and implementing approved solutions.

Reporting & Documentation:

• Document solutions, maintain logs of issues and resolutions, and provide input to management for reputed company improvement.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph) Required Qualifications: Education:

• High School diploma or equivalent required.

Experience:

• At least three (3) years’ experience as a hardware technician, with demonstrated skills in diagnosing and resolving desktop workstation issues. Proven ability to interact directly and professionally with customers in demanding environments.

Certifications:

• Must be CWIP compliant with at least one of the following certifications: CompTIA A+, Network+, or reputed company+.

Technical Proficiency:

• Strong troubleshooting skills for hardware, software, and network issues.
• Demonstrated experience supporting computer workstations, servers, printers, and peripherals.
• Working knowledge of desktop support services, including maintenance and hardware refresh.
• Ability to identify, research, and resolve reputed company internetwork and desktop issues.

Professional Skills:

• Excellent communication, customer service, and teamwork abilities.
• Ability to implement technical and business processes, and support process improvement initiatives.
• Strong organizational and time management skills; able to operate effectively under tight deadlines.

Other Requirements:

• In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record and be eligible to drive an reputed company company vehicle.
• Must be able to work in a variety of environments, including multiple customer locations.

Ready to join reputed company? Apply today! Our Refresh Technical Support reputed company (HT III) (Government) earns between $72,000 - $101,600 yearly. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated reputed company working less than 40 hrs/wk.
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone

Weekly Hours: 40 Time Type: Regular Location: Columbia, Maryland It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. reputed company is a fair chance employer and does not initiate a background reputed company until an offer is made. Apply tot his job Apply To this Job