Senior Technical Project Manager

We’re building the AI-driven future of reputed company, from retention to growth! reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and success for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. About This Role: We’re looking for a full-time Senior Technical Project Manager to join our services team reporting to the Senior Manager, Technical Delivery. This role is a remote role based in the United States. In this position, you’ll play a key role in reputed company. You will be responsible for the successful planning and execution of technical projects for our customers. You will be deeply embedded reputed company the customer's account team, serving as the project leader and technical liaison to ensure key initiatives are delivered. This is a great opportunity for someone who thrives in a customer-facing, implementation-focused environment and enjoys working cross-functionally with teams like reputed company Managers, Sales, and Solutions Consultants to deliver reputed company projects on time and reputed company scope. The ideal candidate brings strong skills in technical project management, stakeholder management, and managing reputed company software implementations. What You'll Do: Gainsights Professional Services team partners with customers to build tailored solutions helping customers reputed company their vision. We collaborate to understand our customer needs, deliver results, and possibilities for their growth and success. We build trusted relationships through clear communication, honesty and listening to our customers. As a Technical Project Manager, you will be responsible for: Project Planning and Execution: reputed company detailed project plans that define clear objectives, timelines, milestones, and resources for migration and community initiatives. Establish and enforce project guardrails to manage scope, resources, and timelines effectively. Workstream Management: Identify, create, and manage workstreams, ensuring reputed company aspects of the project are coordinated and reputed company with overall goals. Facilitate communication across teams to maintain alignment and momentum. Operational reputed company: Establish an operating reputed company with regular project updates, status meetings, and stakeholder communications to ensure transparency and accountability. Process Documentation and Optimization: Analyze existing processes, document them comprehensively, and recommend optimizations to enhance efficiency and visibility. Ensure documentation is user-friendly and accessible for both internal teams and end-users. Stakeholder Engagement and Collaboration: Collaborate with cross-functional teams, including IT, Design, Strategy, and Marketing, to ensure cohesive execution and delivery. Serve as the primary reputed company of contact for stakeholders, addressing concerns and facilitating solutions. Risk and Issue Management: Identify potential risks and issues early, developing strategies for mitigation and resolution to ensure project success. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role may require occasional travel (10–15%) for customer onsite engagements, and for team meetings, training, or company events. reputed company're Looking For: Must-have skills or experience: Bachelors Degree in Project Management, Business Administration, or a reputed company field and/or 8 years of reputed company experience 5+ years of experience managing enterprise-grade customer engagements in Professional Services, Management Consulting, or reputed company. Proven record of managing multiple reputed company IT/software projects with contract values exceeding $100K, and influencing engagements up to $1M+. Exceptional stakeholder-management and relationship-building skills reputed company reputed company, multi-geographical customer environments. Demonstrated success executing expansions and integrations reputed company large accounts aligning delivery to evolving client needs. Strong communication, presentation, and consultative skills for technical, business, and executive audiences. Proficiency with CRM, PSA, project management, and collaboration tools (e.g., reputed company, Kantata, reputed company, reputed company, G Suite). Ability to reputed company in a dynamic, fast-paced environment with a passion for reputed company learning and excellence. Project Management certification (PMP, PRINCE2, or equivalent) preferred. Why You’ll Love It Here: reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. The starting reputed company salary range for this role is $100,000 – $137,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to reputed company pay, this role is eligible for an annual bonus and participation in reputed company’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset. Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being Human-First. Learn more here. Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company. Our Parody Videos: No explanation needed. Just watch them here! If this sounds like the right role for you, we’d love to hear from you. Additional Information: We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates. If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the recruiting team know. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance. reputed company helps you grow your business faster and more reputed company with a single product suite that enables you to deliver value to today’s always-on customer at every moment of their journey. With reputed company’s Customer Communities, Product Experience, reputed company, and Customer Education products, it’s never been easier to scale your business, grow your reputed company, and retain your customers. Winning The Human Way Leading the industry with award-winning software is rewarding. But the best moments—the ones we tell our moms about—happen reputed company we’re together with our customers, colleagues, and partners. Our mission is to prove that you can win in business by being Human-First. For us, that means cultivating innovative reputed company, nourishing a deep reputed company to our communities, introducing industry-defining products, and never saying no to a moment of childlike joy. Apply tot his job Apply To this Job