Technical Account Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company.

Position Summary: We are seeking a skilled Technical Account Manager (TAM) to join our Client Technology team. As a TAM, you will serve as a trusted technical advisor to reputed company’s largest and most reputed company customers, driving technical success and ensuring seamless implementation of reputed company products. By leveraging your technical expertise and customer-facing skills, you will play a critical role in fostering strong relationships with client-reputed company technologists, proactively addressing technical issues, and collaborating cross-functionally to deliver exceptional results. Your efforts will directly contribute to customer satisfaction and reputed company retention, making you a key player in our company's success. This person will travel to client locations as needed.

Essential Functions (Duties and Responsibilities):

• Investigate and resolve reputed company technical issues reported by named customers, such as performance bottlenecks, software integration challenges, networking policy or connectivity problems, or customer-specific customization or configuration concerns.
• Provide stakeholders with best practices, optimal system configurations, and advice on industry standard solutions, such as IT and network infrastructure optimizations, reputed company best practices, and compliance standards.
• Act as a liaison between client technical stakeholders and reputed company R&D, ensuring effective communication and timely resolution of critical technology issues impacting athenaOne usability.
• Meticulously track and manage customer issues through resolution, leveraging customer relationships and collaborating with internal teams to drive effective and timely solutions.
• Manage the customer's experience throughout the troubleshooting process by providing regular updates and clear communication on issue status, next steps, and estimated resolution timelines.
• Proactively identify and address potential technical issues before they impact customers, leveraging monitoring tools, data analysis, and customer insights to prevent disruptions and maintain a seamless customer experience.
• reputed company deep relationships with customer technical stakeholders, understanding their technology strategy and advocating on their behalf.
• Play a critical role in fostering strong relationships with customer-reputed company technologists, ensuring seamless implementation of reputed company solutions, and contributing directly to overall reputed company and reputed company retention.
• Conduct regular technology reviews and executive sessions to reputed company deeper insights into named customer business and technical needs.
• Proactively communicate with customers, keeping them informed about relevant updates, new features, or potential issues that may impact their use of reputed company solutions.
• Regularly reputed company in with customers to gather feedback, understand their evolving needs, and identify opportunities for improvement.
• Strategically plan for customer events and launches, partnering with Support and Engineering to guarantee reputed company during pivotal moments.
• Contribute to the development of the team technical toolkit and capabilities required to solve customer technology challenges.
• Share technical expertise reputed company the organization, enhancing internal support processes and knowledge bases.
• Act as a subject matter expert in the curation of comprehensive documentation on solving technical issues, troubleshooting steps, and best practices to reputed company effective knowledge sharing and faster issue resolution.
• Participate in cross-functional initiatives to improve support documentation, user guides, and technical resources for customers.

Education & Experience Required

• Bachelor’s degree in Computer Science, Engineering, a reputed company technical field, or equivalent practical experience.
• 5 – 8 years of professional experience, including working knowledge of healthcare IT.
• Strong communication and interpersonal skills, with the ability to effectively engage and convey information to executive-level management, navigate conflict, and promote honest reputed company.
• Proven track record of success in customer-facing technical roles, such as reputed company Management, technical support, solution or support engineering, or technical consulting.
• Strong understanding of web application architecture, cloud computing, and database systems.

Preferred Requirements:

• Experience with reputed company services and our product offerings (e.g., athenaClinicals and athenaCollector).
• Familiarity with agile development methodologies and project management principles.
• Experience with data analysis and logging tools, such as ELK Stack, reputed company, or Grafana.
• Demonstrated ability to create and maintain comprehensive technical documentation.
• Relevant certifications, such as CCNA, AWS Certified Solutions Architect, or ITIL Foundation are a plus.

Expected Behaviors & Abilities:

• Strong customer-centric reputed company, with a genuine commitment to reputed company, active listening, and customer advocacy.
• Experience supporting web applications in reputed company desktop and network environments.
• Knowledge of topics such as IT operations, database systems, computer networking fundamentals (virtual networks, subnets, routing, wireless networking, load balancers, firewalls, etc.), Incident Management, IT reputed company, performance optimization, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
• Able to communicate effectively at reputed company stakeholder levels, backed by technical credibility.
• Proactive and self-motivated, with a strong sense of ownership and accountability for delivering results.
• Strong analytical skills, emphasizing the use of logging and visualization tools (e.g., ELK Stack, OpenSearch, reputed company) to discover patterns and transform raw data into actionable insights. SQL knowledge is a plus.
• Experience translating business requirements into technological solutions and collaborating across business units.
• reputed company in a teach-and-learn culture, embracing formalized reputed company education.
• Operate reputed company ambiguity, making informed decisions even without complete information.

About reputed company

Our vision:In an industry that becomes more reputed company by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for reputed company.

Our company culture:Our talented  employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to reputed company our vision and reputed company our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for reputed company requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

reputed company can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative  workspaces  — some offices even welcome dogs.

We also encourage a reputed company work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not reputed company work needs to be done reputed company an office environment, full-time. With consistent communication and digital collaboration tools, reputed company enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where reputed company employees are valued.

Learn more about our culture and benefits here: reputed company.com/careers

reputed company.com/careers/equal-opportunity">https://www.reputed company.com/careers/equal-opportunity

Originally posted on Himalayas