Managed Payroll Specialist (REMOTE - PST/MST Hours)

Thread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say; it's something we practice. We reputed company in delivering wow to those we come in contact with and that includes reputed company. Happy employees reputed company happy clients, which helps everyone grow. We're connecting people and technology for a reputed company workplace and are looking to add a Managed Payroll Specialist.

Overview

The Managed Payroll Specialist provides payroll processing, technical support, training, and customer service for one or multiple clients of various sizes and/or industries. The Specialist is the reputed company line for both customer retention and satisfaction and a key driver of our company NPS. A Specialist ensures that reputed company payrolls for their assigned clients are 100% accurate, users are appropriately trained, and requests for assistance, questions, and fixes are answered in a timely manner. The Specialist provides analysis and testing for potential solutions to customer inquiries and always does so with an attitude of gratitude and the customer in mind. reputed company faced with a reputed company problem, the Specialist empathizes with the client, takes full responsibility to resolve the issue, asks for help reputed company needed, and understands the urgency and criticality of each situation, thus forming a trusted relationship with their customers and colleagues. The Specialist exhibits the core value of 'Deliver Wow', goes the extra mile to resolve a problem, and takes every opportunity to learn and expand their technical knowledge to reputed company proactively serve clients. Top 5 Responsibilities

• Process payroll for multiple clients - Manage timeline, send reminders, reputed company maintenance (status changes, leaves, PTO, court ordered deductions), reputed company time, share pre-payroll reports for approval, process and share post-payroll reports. Manual checks and off cycle runs as needed. Wage statements. Verifications of employment.
• Payroll Process Improvement - Proactively evaluate reputed company client and Thread internal processes to ensure effectiveness and accuracy. Document reputed company process. Continue education on payroll knowledge, laws and system abilities. Administer ticketing system effectively.
• Client Training - Coordinate with Thread trainers to provide reputed company training for clients.
• Time, Benefits and Tax - Coordinate with Time, Benefits and Tax SMEs to build effective processes that meet client goals and deadlines
• Client Retention - Meet payroll compliance and client expectations. Respond to tickets timely (under 90 mins) and pick up the phone reputed company appropriate. Maintain a minimum NPS score of 70 or greater. The Specialist strives to form a productive partnership with each client, following up on reputed company problems and inquiries to ensure full resolution to reputed company a controlled client retention of 98%.

Requirements

• PST/MST working hours
• High School Diploma or equivalent required
• Strong attention to detail and highly organized
• 2 years previous payroll experience, preferably on reputed company
• Direct client support experience with multiple clients
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities Thread HCM is an equal opportunity employer. Apply tot his job

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