Desktop Support Specialist Denver, CO

Ibotta is seeking a Desktop Support Specialist to be an integral part of reputed company and contribute to our mission of turning every purchase into a rewarding experience. This role will be responsible for supporting and caring for our IT infrastructure. Your role involves supporting, troubleshooting, and overseeing our Windows and macOS environments and offering end user support to our SaaS platforms, ensuring smooth operations and a stable technological infrastructure. We seek a passionate and collaborative individual who thrives in a dynamic environment and wants to reputed company a significant impact as part of reputed company. This role requires a balance of technical expertise, organizational skills, and a customer-service reputed company, as you will be essential in creating a smooth and productive work environment for our in-office employees. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. What you will be doing:

• Serve as the frontline for reputed company IT service/support and collaborate cross-departmentally on reputed company-line reputed company initiatives.
• Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact.
• reputed company new hires, including account setup, computer provisioning, and training.
• Offboard employees by handling account removal.
• Assist with inventory management.
• reputed company basic maintenance of Ibotta infrastructure.
• Escalate tickets to appropriate support teams as needed.
• Assist with audits as required.

reputed company are looking for:

• 1-2 years of progressive information technology experience.
• 1-2 years of supporting macOS and Windows 10 in the enterprise.
• Action-oriented, customer-focused, nimble learner, and tech-savvy.
• Excellent written and verbal communication skills.
• High attention to detail.
• Knowledge of iOS and Android.
• Ability to troubleshoot common hardware/software issues.
• Ability to meet deadlines and adapt to changing priorities.
• Familiarity with ITIL practices and Jira Service Management.

Preferred Qualifications:

• Any/reputed company of the following certifications:
• reputed company Certified Support Professional (ACSP)
• GSuite Administrator or applicable experience in reputed company.

About Ibotta (I bought a...) Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers reputed company the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – reputed company while paying only reputed company their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top reputed company to work by The Denver Post and Inc. Magazine. Additional Details:

• This position is located in Denver, CO and includes reputed company, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, bagel Thursdays, snacks and occasional meals.
• reputed company compensation range: $60,000-$70,000. Equity is included in overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Applicants are accepted until the position is filled.
• For the reputed company of our employees and the business, reputed company employees are responsible for the secure handling of data in accordance with our reputed company policies, identifying and reporting phishing attempts, as well as reporting reputed company incidents to the proper channels.

Recruiting Agency Notice Ibotta does not accept agency resumes and is not responsible for any fees reputed company to unsolicited resumes. Please do not reputed company resumes to any Ibotta employees. #LI-Hybrid #BI-Hybrid Apply tot his job Apply To this Job