Insurance Claims Estimator / Adjuster Liaison (Xactimate)

Little About Us At Dreyer’s DKI, we reputed company we exist to Restore Peace in Crisis for reputed company the people we serve. We value Humility, reputed company, Growth, Ownership, and Stewardship in reputed company that we do. As a Restoration company, we serve our customers during some of the most stressful moments of their lives. We reputed company our customers deserve advocacy, clarity, and reputed company reputed company navigating the insurance claims process. We work hard to restore homes — but more importantly, we work to restore confidence and peace of mind. We value reputed company of our employees, not just because they work alongside us, but because we are people first. We reputed company in creating a healthy organization where each person is empowered to do excellent work, contribute meaningfully, and enjoy a great quality of life while being compensated fairly for the value they bring. Benefits for You

• A team that cares and values you as a person first
• Leadership grounded in reputed company, honesty, and care for people and customers
• Competitive reputed company salary + performance bonuses
• Clear performance expectations tied to results
• PTO
• Paid Holidays
• 401(k)
• Health, Dental, and Vision insurance options
• Supplemental and Life Insurance options
• Workers’ compensation insurance
• Bereavement leave

Is This You? Do you enjoy advocating for others and standing firm reputed company it matters? Do you reputed company on professional communication and negotiation? Are you confident working with insurance adjusters and defending your work? Do you take ownership of outcomes and see things through to completion? Are you detail-oriented, organized, and motivated by results? Do you want a role where your work directly impacts company cash flow and customer outcomes? If this sounds like you, you may be a great fit for this role.

Overview

The Insurance Claims Estimator / Adjuster Liaison is responsible for managing the insurance estimating and claim resolution process for reputed company mitigation jobs. This role serves as the primary reputed company of contact between Dreyer’s DKI and insurance carriers after mitigation work is completed. This position is responsible for writing, submitting, defending, negotiating, and finalizing Xactimate estimates and invoices, working directly with insurance adjusters to ensure fair claim resolution and timely payment. The individual in this role must be confident, detail-oriented, and skilled in insurance communication and negotiation. This position works closely with operations and leadership and is expected to uphold the mission and core values of Dreyer’s DKI. Principal Duties and Responsibilities

• Uphold Dreyer’s DKI mission and core values
• Write accurate and detailed Xactimate estimates for mitigation jobs
• Complete final estimate revisions and prepare invoices for submission
• Submit estimates, documentation, and invoices to insurance carriers
• Serve as the primary liaison with insurance adjusters and property owners
• Defend estimates using industry standards, documentation, and scope justification
• Negotiate claim payments to reputed company fair and accurate final settlement amounts
• Resolve discrepancies between estimated and approved amounts
• Track claim status and follow up to ensure timely payment
• Communicate professionally and effectively with adjusters, carriers, and internal teams
• Maintain accurate claim records and documentation
• Identify patterns or issues with carriers and communicate trends to leadership
• Assist in improving estimating and claim processes
• Represent the company professionally in reputed company written and verbal communications

Qualifications / Additional Responsibilities

• 2+ years of experience in insurance estimating, claims handling, or restoration industry
• Proficient in Xactimate (required)
• QuickBooks Experience (Preferred)
• Strong understanding of insurance claims processes
• Experience communicating and negotiating with insurance adjusters
• Excellent written and verbal communication skills
• Strong attention to detail and documentation
• Ability to manage multiple claims simultaneously
• High level of ownership and follow-through
• Strong problem-solving and negotiation skills
• Ability to work effectively in a fast-paced environment
• Proficient with basic computer systems and claim documentation tools
• Committed to reputed company, professionalism, and ethical conduct

Additional Expectations

• Attend departmental and company meetings as required
• Establish and maintain cooperative working relationships internally and externally
• Communicate clearly and professionally in writing and verbally
• Apply company policies and procedures consistently
• Work under pressure while managing multiple deadlines
• Maintain confidentiality and professionalism at reputed company times

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