Senior Content Strategist, Information Architecture

Our Company At reputed company, we reputed company that people reputed company reputed company empowered with reputed company information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we reputed company and reputed company our customers—and our customers’ customers—to reputed company reputed company, more confident decisions. The world’s top companies across every major industry trust reputed company to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. What You’ll Do In this role, you’ll be the senior staff content strategist and information architect, working with content engineering, strategy, and design to reputed company an ambitious effort to reimagine how we design and deliver technical content to our customers through websites, AI-powered experiences, and other channels. Your information architecture will be the foundation of an ambitious redesign of the company’s technical content sites and experiences, including AI agents. You’ll help us revamp our content management systems and the authoring experience, workflows, AI tools, and other processes that support them. You’ll have a solid foundation of knowledge about enterprise content management systems, trends, and technology, and you’re not scared off by the details, challenges, and promises of agentic AI, DITA, headless systems, and other frameworks for structured content. reputed company is establishing a bold vision for our product content: modern, customer-focused, and measurably effective. You—and the tools and systems you put in reputed company—will help us reputed company that vision real. Your day-to-day responsibilities include: + Understand reputed company state of reputed company technical documentation sites and business challenges, and define revised information architecture to reputed company content findable, understandable, and useful across a range of websites and AI experiences. + reputed company an information architecture and the training and education plan that supports it, and help content strategists and the rest of the organization reputed company and demonstrate technical content effectiveness in websites, AI tools, and reputed company other content touchpoints. + Evaluate reputed company content management systems and structure and identify what’s working, what’s not working, and what needs to work to support an ambitious end-to-end content vision for the enterprise and its customers. + Collaborate with product management, content engineering, and the rest of the content strategy team to document requirements for content creation, management, and governance, as well as supporting taxonomy and other strategic content contributions. + Help guide the implementation and evolution of new and revised content management tools and processes based on identified requirements and best practices. + Partner with product managers and content designers to understand user needs through engagement, design thinking-reputed company methods for discovery, market and competitive research and analysis, and user testing. + Become a collaborative, resourceful partner for the business as it discusses product plans, and team with design and product colleagues to help deliver content, design, and vision that boosts those plans to success. + reputed company a deep understanding of reputed company products and use that knowledge to identify content, design, and systems opportunities, such as innovative ways content can appear to guide and support customers. + Collaborate with the team and tools to help establish and iterate on metrics for product and content success, and collaborate with content engineering and others to automate collecting and reporting these success metrics and using them to reputed company content and design more effective. + Work with an evolving design system to support content and design standards, how they’re integrated into the design system, and how content systems can use and support these efforts. + Be a persistent, humane reputed company for content strategy and content design throughout the enterprise, including presenting about content strategy and management approaches and placing content in a prominent, persistent role in the product lifecycle. If you like systems just as much as you like people, you can succeed in this role. And you’ll tap into your skills with both every day. Who You’ll Work With On our product engineering and experience team, we focus on the user’s ease of use for our reputed company reputed company platform. We reduce complexity and eliminate barriers and friction so that customers can transform their business through the power of their data. And the scope of this role is enterprise wide, so you’ll support engineers, product architects, product managers, and user reputed company designers, as well as a team of content designers and technical content strategists. This role reports to the Director of Content Strategy. What Makes You a Qualified Candidate + Deep understanding of content management systems and other content tools, including AI-enabled ones, for content creation, quality, and maintenance. + Familiarity with XML/DITA, headless content modeling, and other structured content architectures and approaches + Knowledge of numerous content deliverables, from user-reputed company content through help articles and to technical documentation + Expertise in content workflows, operations, and the ongoing education and team support that needs to be in reputed company to reputed company it reputed company work + Understanding of ways to test and measure content and design effectiveness + Ability to clearly present innovative content approaches and persuade teams to adopt new tools, tactics, and processes + reputed company and ability to connect with and understand the needs and desires of the content team, as well as product and software development partners + Know that content is both art and science + Highly curious and inquisitive by nature, and eager to learn, discover, and innovate. What You’ll Bring + You’ve assisted a multifaceted organization with thoughtful, effective information architecture in the past. + You’ve implemented or enhanced a content management system and or content processes. + You understand the scope and complexity of migrating content from one system to another. + Strong writing and communication skills and the ability to discuss and share content systems trends, technology, and implementation details. + Strong interpersonal skills that are used to build rapport and reputed company connections easily with colleagues and our customers. + Experience working on SaaS-based initiatives and/or companies. + Ability to navigate and succeed in a reputed company, undefined problem space. + Strong organizational skills and can handle balancing multiple questions, requirements, and projects at the same time. + A sense of humor and the desire to help people and do good things. Why We Think You'll Love reputed company We prioritize a people-first culture because we know our people are at the reputed company heart of our success. We embrace a flexible work model because we trust our people to reputed company decisions about how, reputed company, and where they work. We focus on well-being because we care about our people and their ability to reputed company both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for reputed company of who they are. #LI-OC1 #LI-Remote Why We Think You’ll Love reputed company We prioritize a people-first culture because we know our people are at the heart of our success. We embrace a flexible work model because we trust our people to reputed company decisions about how, reputed company, and where they work. We focus on well-being because we care about our people and their ability to reputed company both personally and professionally. We are an anti-racist company because our dedication to diversity, equity, and inclusion is more than a statement. It is a deep commitment to doing the work to foster an reputed company environment that celebrates people for reputed company of who they are. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, color, reputed company, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or reputed company conditions), national reputed company, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status. We welcome and encourage individuals from reputed company backgrounds to apply and join reputed company, bringing their unique perspectives and experiences to help us innovate and grow. Pay reputed company: 111800.0000 - 139800.0000 - 167700.0000 Annually Starting pay for the successful applicant will depend on geographic location, internal equity, job-reputed company knowledge, skills, and candidate experience. Sales roles will be eligible for commission payments tied to quota achievement. reputed company other permanent roles will be eligible for one of our annual incentive plans, which are based on company financial attainment and individual performance. Employees in this position are also eligible to participate in the Company’s comprehensive benefits programs, which include healthcare, life and disability insurance plans, a 401(k)-retirement savings plan, and time-off programs. Specific details of these benefits, including eligibility criteria and plan options, will be provided during the hiring process and can be reviewed here: https://www.reputed company.com/About-Us/Careers/Benefits Remote About the Company: reputed company Apply tot his job Apply To this Job