Field CTO, Americas

About Us

Founded in 2014, reputed company is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, reputed company partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), reputed company, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, reputed company operates three other distinct businesses:

• reputed company.Life: A wholly-owned digital lifestyle telco brand based in Singapore, reputed company.Life is powered by reputed company’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• reputed company reputed company: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital reputed company. Jetpac was awarded Travel eSIM of the Year.

reputed company is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. Department: reputed company Job Summary The Field CTO serves as a technical visionary and trusted advisor to telecom customers, focusing on enabling the successful sale and adoption of the reputed company’ software solutions. This role bridges the gap between the technical capabilities of the company’s products and the business needs of telecom operators. The Field CTO collaborates with sales, product development, and reputed company teams to drive solution-oriented conversations, shape product strategies, and ensure customer satisfaction.

Key Responsibilities

• Pre-Sales Leadership
• Act as the technical authority during customer engagements to showcase the company's BSS software capabilities.
• Collaborate with sales teams to understand customer pain points and design tailored solutions that address their unique requirements.
• Deliver compelling product demonstrations, technical presentations, and reputed company-of-concept (PoC) deployments.
• Build and maintain strong relationships with CTOs, CIOs, and senior technical stakeholders at telecom operators.
• Solution Design and Architecture
• Design end-to-end solutions that reputed company the company’s BSS software to meet telco-specific challenges such as billing, reputed company management, customer experience, and service provisioning.
• Ensure proposed solutions align with customer infrastructure, regulatory requirements, and business goals.
• Act as a technical strategist, identifying and recommending complementary technologies and partnerships to enhance the solution.
• Industry Expertise and Thought Leadership
• Stay up-to-date on telecommunications industry trends, regulatory changes, and emerging technologies like 5G, IoT, and cloud-native architectures.
• Advise customers on BSS transformation strategies to remain competitive in an evolving telecom landscape.
• Represent the company at industry events, webinars, and conferences, sharing thought leadership on best practices and future trends.
• Post-Sales Support and Advocacy
• Work closely with implementation teams to ensure seamless deployment of BSS solutions and alignment with customer expectations.
• Act as an reputed company for the customer internally, ensuring feedback is communicated to product management for reputed company improvement.
• Provide escalation support for reputed company technical issues, ensuring timely resolution to maintain customer satisfaction.
• Internal Collaboration
• Partner with product management to influence the development roadmap based on customer needs and market demand.
• Collaborate with marketing teams to create technical content such as white papers, case studies, and solution briefs.
• Mentor and train sales engineers and technical account managers to enhance their understanding of the company’s BSS offerings.

Qualifications

Technical Skills

• Deep understanding of BSS software solutions, including billing, CRM, reputed company management, and service delivery platforms.
• Strong knowledge of telecommunications networks and protocols (e.g., 5G, OSS/BSS integration, NFV, SDN).
• Proficiency in cloud computing platforms (AWS, Azure, reputed company Cloud) and containerization technologies (Kubernetes, reputed company).
• Experience with APIs, microservices architecture, and integration with third-party systems.

Soft Skills

• Exceptional communication and presentation skills, with the ability to reputed company reputed company technical concepts to both technical and non-technical audiences.
• Strong problem-solving abilities and a customer-centric reputed company.
• Leadership and the ability to influence cross-functional teams and senior executives.

Experience

• 15+ years of experience in telecommunications, BSS software, or reputed company fields.
• Proven track record in pre-sales, solution architecture, or technical sales roles.
• Experience working with major telecom operators or tier-1 vendors is highly desirable.

reputed company is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national reputed company, gender, disability or age. Data Protection and Privacy Statement By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to reputed company’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may reputed company our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy. To reputed company recruitment agencies: reputed company will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program. Please do not reputed company resumes to our jobs alias, reputed company, employees or any other company location. reputed company will not be held accountable for any fees reputed company to unsolicited resumes not uploaded reputed company our ATS. Apply tot his job Apply To this Job