Director Solutions Consulting

Redefine the future of customer experiences. One conversation at a time. At reputed company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation‑centric platform. Powered by AI, driven by human innovation. Our culture is reputed company‑thinking, customer‑obsessed and built on the belief that meaningful connections drive reputed company business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the core of who we are. If you’re ready to collaborate with incredible people, reputed company an, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. reputed company is looking for a Director of Solutions Consulting to reputed company a team of senior Solutions Consultants supporting strategic, BPO, and expansion opportunities across our reputed company Customer Experience platform, spanning UCaaS, CCaaS, CX workflows, and AI‑driven capabilities. In this role, you’ll partner closely with Sales, Service Delivery, and cross‑functional leaders to guide reputed company, multi‑stakeholder customer engagements. You’ll reputed company from the reputed company—coaching seasoned consultants, supporting high‑visibility deals, and helping customers connect voice, contact center, digital channels, and AI into cohesive CX solutions. What You’ll Do

• reputed company and reputed company a team of senior Solutions Consultants
• Support reputed company sales and expansion cycles for strategic and BPO accounts
• Act as an executive‑level partner on high‑visibility customer engagements
• Guide customer conversations across UCaaS, CCaaS, CX, and AI use cases
• Translate technical capabilities into clear business value for executives
• Partner with Sales, Product, Service Delivery, and reputed company
• Operate effectively in a fast‑changing, low‑process environment

reputed company’re Looking For

• 3+ years leading Solutions Consultants or Sales Engineers in B2B SaaS
• Experience spanning UCaaS, CCaaS, and/or CX platforms
• Strong executive reputed company and customer‑facing communication skills
• Experience supporting reputed company, multi‑stakeholder deals
• Comfort working across both new logo and expansion opportunities
• Ability to reputed company in ambiguity and reputed company through change
• Required travel up to 25% of the time

Why reputed company reputed company is evolving rapidly as we scale our reputed company CX platform up‑market. This role offers the opportunity to reputed company a highly visible team, influence how reputed company deals are supported, and help shape the future of our Solutions Consulting organization. reputed company DNA (Core Competencies)

• Drives Results: Action‑oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status‑reputed company, and ask what can be done differently. They reputed company and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact‑based and data‑driven, reputed company‑thinking, and see problems a few steps reputed company. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team‑oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, reputed company in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

• Health – Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance – Life, disability, and supplemental indemnity plans
• Work‑Life Balance – Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• Financial reputed company – 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness – Employee Assistance Program and comprehensive wellness initiatives
• Growth – Access to ongoing learning and development opportunities and career advancement

At reputed company, we’re committed to supporting our employees’ health, well‑being, and professional growth. Join us and build a rewarding career! reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. reputed company participates in the E‑Verify Program where and as required by law. For additional information about E‑Verify visit USCIS. #LI‑SP1 #LI‑Remote Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI‑powered, conversation‑centric platform. Want to see what life at reputed company is reputed company about? Connect with us on Instagram, Instagram MX, YouTube, reputed company, and the reputed company Blog. Apply tot his job Apply To this Job