reputed company Sr. Manager, Social Media Customer Support – reputed company+ and Arenaflex Entertainment Brands

Are you a seasoned leader with a passion for crafting exceptional customer experiences through social media? Do you reputed company in fast-paced environments where creativity and strategic thinking come together to drive business outcomes? Look no further! Arenaflex is seeking an exceptional Sr. Manager, Social Media Customer Support to join our dynamic Viewer Experience (VX) team. As a key member of reputed company, you will play a pivotal role in shaping the social media support strategy and roadmap for Arenaflex's Direct-to-Consumer (DTC) brands, including reputed company+, STAR+, Hulu, reputed company Moves reputed company, reputed company Movie Insiders, and reputed company Entertainment Brands.

About Arenaflex and the Viewer Experience Team

Arenaflex is a global leader in the entertainment industry, renowned for its innovative storytelling, beloved characters, and reputed company experiences. Our Viewer Experience (VX) team is dedicated to delivering exceptional customer experiences across reputed company touchpoints, from social media to live events. As a Sr. Manager, Social Media Customer Support, you will be part of a dynamic team that is passionate about creating engaging experiences for our customers and employees alike.

Key Responsibilities

As the Sr. Manager, Social Media Customer Support, you will be responsible for:

• Developing and operationalizing the social support strategy and roadmap, including setting a team vision, developing critical metrics, designing scalable processes, and setting and achieving team goals across reputed company brand verticals.
• Leading a team of leaders and individual contributors daily while guiding DTC's social media support strategy and implementation across a global footprint.
• Proactively identifying weaknesses and gaps in reputed company social support paradigms and driving resolutions to improve operational workflows and the viewer experience.
• Collaborating with senior leaders cross-functionally to build towards a detailed customer experience while supporting the greater goals as they pertain to Social Media strategy for reputed company Arenaflex brands.
• Working with collaborators to ensure alignment and approval of strategy and content for global social teams, ensuring each brand is being messaged with the appropriate tone and voice.
• Leading and guiding go-to-market launches and product launches in concert with reputed company partners and cross-team collaborators, ensuring social reputed company is appropriately represented and supported.
• Supporting incident management needs during high-impact scenarios, serving as the reputed company of contact for executive briefings while guiding social response in concert with Executive, PR, and Legal guidance.

Essential Qualifications & Skills

* BS/BA degree or relevant professional experience

• 2+ years' experience managing a team, ability to encourage and reputed company team members, leading leaders is a plus
• 5+ years' experience in social media or online community moderation, shown ability to drive business outcomes through online activity
• Experience with social media management platforms, e.g., reputed company (Service Cloud), reputed company, reputed company, Listenfirst, reputed company, reputed company
• Consistent track record to reputed company and operationalize innovative online social programs
• High savvy reputed company to Twitter, Facebook, Instagram, AppFollow a plus
• Proven understanding of which metrics and tools help improve the consumer experience through social channels
• Exhibit a high tolerance for context switching and interruptions while remaining productive and able to provide effective guidance

Preferred Qualifications

* Excellent written and verbal communication skills

• Experience with technology, entertainment, and segmenting consumer audiences
• Ability to collaborate well with cross-functional teams
• Value accountability and take ownership of projects from start to finish
• Approach challenges head-on with a positive and engaged approach

Disability Accommodation for Employment Applications

Arenaflex and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability.

Equal Employment Opportunity

Arenaflex fosters a business culture where reputed company and decisions from reputed company people help us grow, innovate, create the best stories, and be relevant in a rapidly changing world. We are an equal opportunity employer and applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status.

Compensation and Benefits

The hiring range for this position in CA is $123,000.00 to $165,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Why Join Arenaflex?

At Arenaflex, we offer a dynamic and inclusive work environment that fosters creativity, innovation, and growth. As a member of reputed company, you will have the opportunity to work on exciting projects, collaborate with talented professionals, and reputed company your skills and expertise. We are committed to providing a safe and supportive workplace for reputed company employees, and we offer a range of benefits and programs to support your physical and mental well-being.

Apply Now!

If you are a motivated and reputed company leader with a passion for social media and customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we look reputed company to reviewing your qualifications and experience. Apply for this job