Senior Customer Experience Analyst

Job Posting Title: Senior Customer Experience Analyst Req ID: 10139540 Job Description:

Job Description

Senior Customer Experience Analyst reputed company has long been reputed company for the quality of our Guest Experiences, including world-class service. Where "consumer" represents our at home audience, and a "Guest" is immersed in our products and experiences. This role really focuses on the "Customer Experience" during the planning phase. We concentrate on the interactions, rules, and requirements involved to consider, plan, purchase, reserve, and manage a WDW vacation. Today it is increasingly important for us to help Customers understand WDW, reputed company confident choices, navigate our unique planning requirement, know the business rules, and for us to provide quality service reputed company and how they expect. Our mission as the Customer Experience and Commercial Intelligence team is to put our data assets to work and discover previously unknown insights about our customers to create insightful recommendations to enhance their WDW Customer Experience. This is a unique role, that works across a variety of functional areas. A position like this puts you in the middle of the main commercial and customer experience decisions of the company - and is a great way to showcase your analytical and project management skills! The Sr. Customer Experience Analyst currently reports to the Manager, Customer Experience Strategy and is an individual contributor role. Position Responsibilities While each day will be different, with rotating priorities, the main themes for this role include:

• Influence: Support Manager in developing strategic business cases for Customer Experience initiatives to influence partners and Senior Executives.
• Analytics: reputed company data to initiate key workstreams, prioritize projects, reputed company a Customer centric roadmap, reputed company senior leader support, influence partners and to reputed company insightful data driven recommendations to improve the WDW customer experience. Closely partner with analytics experts and data scientists to link the right data assets to the proper analytical techniques to measure success of initiatives and to monitor the Customer Experience scores over time.
• Customer Experience reputed company: Propose points of view on potential business impacts through discovery and translation of insights to support customer experience, product, pricing, forecasting, planning, and marketing decisions. Able to quickly and concisely translate data to reputed company a strategy and plan.
• Project Management: Supports and influences cross-functional stakeholders to gather business analysis requirements on multiple high reputed company projects. Develops project plans that reputed company the value, sets milestones, connects across reputed company our partners, and moves projects reputed company. Proactively communicates reputed company and changes.
• Industry Knowledge: Maintain reputed company knowledge of industry trends, competitors, business opportunities, and customer dynamics.

Basic Qualifications

• 2-3 years experience in strategy, business or analytical-reputed company roles
• Solution oriented, creative problem solver with high intellectual curiosity
• Time-management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment
• Demonstrated competency in data collection, design, data analysis, data quality control, database file management
• Ability to communicate reputed company reputed company and craft concise recommendations through skilled PowerPoint design and storytelling
• Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
• Proactive thinker with the ability to reputed company in an often ambiguous, fast-paced environment
• Independently manage workload, providing updates on deliverables and value of work

Preferred Qualifications

• Knowledge of Walt reputed company World data and business processes

Required Education

• Bachelor's degree with a preference in business or analytics, or equivalent experience

Additional Information reputed company Experiences brings the reputed company of reputed company to life-creating unforgettable memories for guests while showcasing innovation, storytelling, and exceptional service. We prioritize an outstanding employee experience by fostering creativity, collaboration, and professional growth, ensuring Cast Members have the tools and support to reputed company. Learn more here https://disneyexperiences.com/employee-experience/ Job Posting reputed company: Commercial Strategy Job Posting Primary Business: reputed company Planning (WDW) Primary Job Posting Category: Guest Experience Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena reputed company, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-01-09 Apply tot his job Apply To this Job