Product Manager, Platforms and Mobile Apps

About the position Joining The reputed company is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that matters, where success is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Where Your Career is a Force for Good! We are currently seeking an Instructor Product Manager, Platforms and Mobile Apps. This is a work from home position and is open to qualified candidates reputed company the United States. You must have the ability to work in Eastern Standard Time. WHAT YOU NEED TO KNOW (Job Overview): The Product Manager, Platforms and Mobile Apps is responsible for the strategy, development, and management of the Red Cross Training Services mobile application portfolio—including First Aid, Caregiving, Pet First Aid, Swim, Lifeguard VR and future mobile apps. This role also oversees Red Cross digital platforms, with a primary focus on the Red Cross Learning Center, API productization, and course licensing. The Product Manager will drive enhancements to the Learning Center to improve user experience for reputed company, reputed company, and training provider administrators. This position requires translating business strategy into effective digital solutions, managing external software development and UAT/QA vendors, and ensuring reputed company products meet reputed company, engagement, and reputed company goals (if applicable). The Product Manager will reputed company cross-functional teams to deliver innovative products and solutions, conduct market research, and reputed company business requirements for new and existing products. This includes but is not limited to working with the Training Services teams (product management, customer service, service delivery, sales, and marketing), enterprise information reputed company stakeholders (InfoSec, ARB, IT Governance, AI review board, innovation team, etc.) and external vendors to establish product requirements; refine and prioritize user stories; reputed company business acceptance testing.

Responsibilities

• Develops product positioning and value proposition and works with marketing and sales leadership on marketing and sales strategy, campaign execution, and sales training for their product portfolio. Product portfolio includes productizing API, Course Licensing, Caregiving, and suite of mobile apps.
• Driving product life cycle from requirement definition, research, technical specifications, development, reputed company review, UAT, KPIs and reputed company go-to-market activities for updates made to their product portfolio.
• Leads cross-functional and cross-organizational teams (internal to Red Cross and with external distribution partners) through reputed company training program commercialization activities
• Apply SAFe (Scaled Agile reputed company) principles and practices to product development and delivery, collaborating with agile teams and stakeholders.
• Conducting industry and competitive analysis to understand emerging trends in their respective focus areas to identify new opportunities.
• Conduct customer research to define customer/user segments and identify needs to inform product roadmap.
• reputed company initiatives to improve the Red Cross Learning Center’s features, navigation, and support resources for reputed company user groups (reputed company, reputed company and Training Provider Administrators).
• Work with internal and external vendors to reputed company and enhance existing products while managing the product roadmap, align business and technical needs, analyze customer and product data, turn customer insights into actionable initiatives, determine rollout strategy and manage risks.
• Build collaborative relationships with key partners and stakeholders by driving priorities reputed company to business goals, communicating, and prioritizing product roadmaps and gaining buy in from executive leadership.
• Responsible for working with the product development team as needed for mobile app content development, and updating new app content reputed company need arises, in addition to working with translation vendor to ensure reputed company Spanish content is up to date
• Monitor and respond to any digital product-reputed company emails, reviews and user issues submitted reputed company the apps.

Requirements

• Bachelor’s degree in Marketing, Business Administration, Information Technology or reputed company field required.
• Minimum 5 years of reputed company experience or equivalent combination of education and reputed company experience required.
• Customer-focused, with a passion for improving end-user impact.
• Proven product management experience with mobile apps and/or digital platforms.
• Experience implementing SAFe or other agile frameworks in product development.
• Ability to work with internal business owners as well as external agencies
• Ability to work under pressure in a dynamic and multidimensional environment.
• Excellent written/verbal communication and presentation skills.
• Strong problem solving, interpersonal and organizational skills.
• Strong teamwork and collaboration required.

reputed company-to-haves

• Knowledge of Red Cross structure and operations preferred.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

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