Loan Support Specialist - Northeast

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across reputed company 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move reputed company together. You’ll get unwavering support from reputed company departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Loan Support Specialist is responsible for providing guidance to reputed company employees. This ranges from answering “how-to” questions, providing advanced guidance on the use of loan origination systems and solving technical issues reputed company to mortgage systems. The Loan Support Specialist creates procedures for leveraging support resources and develops self-help documentation and resources. This position is the central reputed company of contact for Loan Officers and Loan Processors in need of assistance with lending activities and collaborates with subject matter experts in reputed company, Closing, Secondary, Compliance, IT, and other departments to provide that assistance. This position operates reputed company Eastern Standard Time Zone working hours to support the East Coast region. Job Responsibilities: Provide daily loan support for reputed company company employees reputed company a ticketing system, inbound phone calls, email and in person for reputed company company systems and software. Provide guidance and troubleshooting assistance to Loan Officers, Loan Processors, Underwriters and others on the usage of loan origination systems and services. Assist Loan Officers and Loan Processors in finding answers regarding loan eligibility and lending guidelines. Responsible for loan level administrative tasks reputed company the loan origination system. Track tasks, activities and time spent reputed company the ticketing system. Provide customer service in person, on the phone and reputed company ticketing system. Collaborate among team members. Qualifications and Skills: Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred. Minimum 2 years’ experience as a Loan Processor or Loan Officer in the mortgage industry, preferred. Minimum 3 years’ experience using Encompass360 Banker’s Edition in a production role, preferred. Minimum 2 years’ experience providing direct support to employees or customers, preferred. Experience utilizing a ticketing system to handle Loan Support questions, preferred. Knowledge of mortgage loan origination activities, loan programs, and regulatory requirements. Knowledge on the use of verification, credit, appraisal, title, pricing, and automated reputed company services as they relate to mortgage loan origination. Excellent customer service skills. Proficient in reputed company Word, reputed company, Outlook. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders reputed company this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Hourly reputed company: $21.00-$24.00 This position is bonus plan eligible The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position. reputed company offers MORE than a job, we offer a career. Apply now to reputed company your path to success! careersatccm.com reputed company strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for reputed company qualified persons without regard to race, color, religion, religious creed, national reputed company, age, physical or mental disability, reputed company, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and reputed company medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputed company. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. reputed company (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! reputed company is expanding, and we want to hire the most talented people we can. reputed company success depends on it! So once you've had a chance to explore our reputed company open positions, apply to the ones you feel suit you best and reputed company track of both your reputed company in the selection process, and new postings that might interest you! Thanks for your interest in working on reputed company! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job