[Remote] Women’s Health & Genetics Customer Service Support Representative

Note: The job is a remote job and is open to candidates in USA. Labcorp is a leading healthcare company, and they are seeking a Customer Service Support Representative for their Women’s Health - Every Mom Pledge team. This role involves providing assistance to patients and clients regarding health insurance coverage, payment options, and billing inquiries in a fast-paced, high call volume environment.

Responsibilities

• Ability to work in a high call volume environment (averaging ~75 calls per day)
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
• Receive and process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

Skills

• Ability to work in a high call volume environment (averaging ~75 calls per day)
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work in multiple systems/websites simultaneously
• Provide assistance to prospective clients and patients regarding any questions or inquiries related to insurance coverage and financial responsibilities
• Receive and process credit card payments over the phone adhering to PCI compliance protocol
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case notes
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience
• Ability to work the following schedule: Monday-Friday 7:30am - 4:00pm PST, 10:30am-7:00pm (EST) and 9:30am-6:00pm CST
• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Professionally fluent and proficient in both English/Spanish desired
• 5 plus years of experience in the specialty testing/genetics customer service preferred
• Healthcare experience preferred
• Knowledge of professional medical billing and collection practices preferred
• Previous customer service experience handling high call volume preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes highly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) desired
• XIFIN experience preferred
• Bilingual in English and Spanish highly desirable

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Company Overview