[Remote] Accounts Receivable Specialist

Note: The job is a remote job and is open to candidates in USA. DGI Supply is seeking an Accounts Receivable Specialist to provide customer service support within their credit/accounts receivable department. The role involves processing payments, following up on outstanding balances, and working with various departments to resolve customer inquiries and issues.

Responsibilities

• Provides support in our credit / accounts receivable department
• Processing credit card payments
• Follows established cadence schedule to follow up with customers on outstanding balances to ensure timely payment, account remains in good standing and meet departmental Days Sales Outstanding (DSO) expectations
• Working with multiple departments (e.g. returns, expediting, sales, customer service and warehouse) to gather information for customers to answer questions and resolve issues; working to correct invoice issues and concerns
• Providing customer with copies of invoices, statements or any supporting documents as requested
• Submitting invoices into customer portals (as needed)
• Reconciling credits and returns to demonstrate accurate outstanding balance to customer
• Releasing orders for customers; working with management for approval on exceptions
• Contacting (calling / emailing) customers regarding account status and providing payment details
• Other duties as assigned
• Reports to the Accounts Receivable Manager

Skills

• Previous Accounts Receivable and/or collections experience required
• Excellent verbal, written and interpersonal communication skills
• Strong customer service experience
• Excellent follow up skills
• Good listening skills and attention to details
• Intermediate Microsoft Office Skills (Word, Excel, Outlook, Teams)
• High level of integrity and self-starter who is motivated and driven
• Passionate, Adaptable, Customer Focused and Teamwork oriented
• Strong sense of urgency and accountability
• Reside in the United States or Canada
• Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed)
• Have a quiet, dedicated workspace free from distraction
• Previously experience with Lockstep® or Prophet21 (p21)

Company Overview