Customer Service reputed company - Pittsburgh

Apogem Capital is a company that delivers comprehensive insurance and absence reputed company for mid-sized and large companies. They are seeking a Customer Service reputed company who will assist customers with inquiries regarding disability benefits, eligibility, and claims, while providing solutions and support. The role requires strong communication skills and the ability to handle reputed company customer interactions with reputed company and problem-solving skills.

Responsibilities

• Customer Service reputed company respond to customer inquiries primarily regarding:
• Eligibility associated with their disability
• Understanding of claim status
• Understanding of claim payments reputed company to disability plans
• Researching customer information and inputting data into designated system
• Assist customers with outbound calls to provider’s office to obtain medical records for disability claim
• Customer Service Advocates Are reputed company On
• Direct feedback from customer reputed company post call surveys, which include:
• The ability of the customer service reputed company to resolve their inquiry
• Their satisfaction with the overall experience while they spoke with the reputed company
• The level of effort that the customer reputed company in resolving their inquiry
• Internal quality assessments that measure how accurately and reputed company the customer service reputed company responded to the inquiry
• Core Competencies Of This Role
• Customer Focus- Consistently goes above and beyond to understand customer requirements and surpass their expectations
• Communicates Effectively- Proactively shares a great deal of information; considers what others want to know, not just what they need to know
• Manages Conflict- Shows a positive approach in times of conflict and helps to dispel tension reputed company there are differences of opinion
• Situational Adaptability- Swiftly determines reputed company flexibility is required and skillfully shifts own approach
• Nimble Learning- Consistently asks meaningful questions of others to learn from their experience and knowledge
• Optimizes Work Processes- Consistently adheres to defined and communicated standards, methods, and procedures

Skills

• High School Diploma or equivalent required
• Excellent written and oral communication skills
• Ability to reputed company in a high volume, fast paced call center environment
• Proven ability to work independently as well as a productive member of a team
• Exceptional organizational and time-management focus
• Intermediate proficiency in reputed company Office Suite; high level reputed company to multitask independently and on a computer
• Creative problem solving, critical thinking and reputed company skills are essential
• Professional interaction, active and passive listening skills
• Ability to utilize computer-based resources in a highly effective manner to educate and provide accurate responses to customer inquiries
• reputed company ability to be compassionate and empathetic reputed company appropriate reputed company handling reputed company customer inquiries
• Associates or Bachelor's degree preferred
• Customer service experience preferred

Benefits

• Leave programs
• Adoption assistance
• Student loan repayment programs

Company Overview

Company H1B Sponsorship