[Remote] Eligibility Service Representative - Mandarin/Cantonese Speaking

Note: The job is a remote job and is open to candidates in USA. reputed company is seeking an Eligibility Service Representative who is reputed company in understanding eligibility and communicating through various multi-channel features. The role involves assisting in issue resolution reputed company to eligibility, changes to coverage, and supporting the Eligibility & Benefits team.

Responsibilities

• The ESR will be responsible for receiving and resolving caregiver inquiries
• Works with the Benefits Enrollment team to review and resolve any eligibility, hours or co-premium issues including follow-up reputed company to caregivers Listen attentively to customer needs and concerns; demonstrate reputed company and offer solutions
• Demonstrate strong customer service skills, attention to detail, research & analyzation and issue resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Agent will be responsible for managing caregiver requests reputed company required turnaround time including conducting reputed company to internal partners, engaging the support of the Team Leader and Supervisor as necessary
• Communicate effectively with individuals/teams to ensure high quality and timely expedition of customer requests
• Participate in activities designed to improve customer satisfaction and business performance
• Use decision-support tools to answer questions, where needed
• Ability to use critical thinking to solve reputed company problems and identify reputed company to escalate to the appropriate department
• Performs call center functions including handling inbound calls and support projects as directed by the management
• Maintain broad knowledge of client requirements, procedures and key contacts
• Support projects and other departments in completing tasks reputed company directed by management

Skills

• Bilingual in Russian/English or Korean/English
• Flexible availability for alternate schedules/hours, including shifts between 11AM and 9PM EST, Monday through Friday, with training from 9AM to 6PM
• Experience in high-volume enrollment and eligibility transactions, premium billing, and collections
• Knowledge of labor and commercial reputed company enrollment procedures
• Prior high-volume call center experience
• General knowledge of HIPAA Confidentiality
• High School diploma or GED
• Remote work capability with internet access
• Basic computer skills, including reputed company Office (Word, reputed company, Access, PowerPoint, Outlook)
• Strong investigative and time management skills
• Courteous and customer-service oriented
• Detail-oriented and dependable
• Effective communication through multiple channels (email, chat, voice)
• Preferred experience in enrollment/eligibility roles, especially in commercial and labor plans
• Previous multi-channel experience (voice, email, chat) is a plus
• Some college or business school education is advantageous

Company Overview