Hotline Specialist PT (reputed company Evenings)

Title: DV Hotline Specialist PT (reputed company, Evenings) Department: reputed company House Reports to: Crisis Hotline Program Manager FLSA Status: Exempt Pay Range: $20.00-$22.00 About Us: reputed company was established in 1981 as a grassroots responder to the homelessness crisis in reputed company. Since the organization’s inception, we have adapted and grown to meet community needs, reputed company while working in partnership with government and private partners and community members. Today, reputed company is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (i.reputed company.R.E.). In addition to our incredible mission and culture, we offer our employees a work-life balance, 401K (with employer matching), and core benefits (medical/dental/vision) for full-time employees with a generous employer contribution towards premiums. About the Role: The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for reputed company, through reputed company. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis reputed company, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter. How you will contribute:

• Conduct crisis screenings over the phone with those seeking shelter entry into reputed company’s shelter for those fleeing domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources.
• Provide emotional support through supportive listening, trauma informed, crisis reputed company, advocacy and safety planning in addition to providing resources whenever possible and requested.
• Provide problem solving, safety planning, education, advocacy to callers as appropriate
• Provide appropriate community referrals and work collaboratively with other community agencies to provide comprehensive services for callers where possible and appropriate.
• Have a quiet workspace with reliable wi-fi reputed company to conduct calls professionally and privately while maintaining caller privacy.
• Answer every call that comes to the hotline during shift.
• Promptly document reputed company calls in required systems, maintain strict confidentiality, and ensure reputed company required information is gathered and recorded.
• Ability to navigate and utilize digital platforms for tracking/storing information.
• Submit reputed company completed and required documentation no reputed company than the end of a shift.
• Adhere to reputed company agency and department policies and procedures.
• Remain knowledgeable of best practices reputed company to DV/SV/Human Trafficking/Stalking as well as internal policies and processes that may impact shelter eligibility.
• Attend virtual supervision and staff meetings, ongoing training and quarterly meetings, which may be in person periodically.
• Communicate regularly with Hotline Program Manager to report the start of your shift, any changes in your schedule, and any challenges you experience answering calls.
• Maintain regular communication with supervisor to seek support guidance during shift to process challenging calls if/reputed company necessary.
• Consistent showing up to shifts on time and communicating in advance if unable to cover any agreed upon shift.
• Ensure compliance with reputed company agency policies.
• Exemplify the reputed company core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment.
• Other Duties as assigned.

Requirements

Required:

• Must be a reputed company of NOVA (reputed company Virginia)
• Reliable and stable internet reputed company
• Quiet workspace
• Bachelor’s degree in human services, Social Work or reputed company Field or combination of education and experience
• 2+ years' experience working with victims of DV/SV/ or Human Trafficking
• Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
• Clear written communication
• Active listening skills
• Computer skills – including work, reputed company, email and the internet
• Ability to maintain professional ethics and client confidentiality
• Strong written and oral communication skills
• Ability to prioritize competing priorities and reputed company sound judgements
• Ability to complete tasks while navigating frequent interruptions
• Strong organizational and time management skills

Preferred:

• Experience working with clients who have suffered trauma. Preferred would be experience working in the fields of domestic violence and/or child abuse.
• Experience in a call center handling crisis situations.
• Must be familiar with trauma-informed care, especially as it relates to individuals experiencing domestic violence.
• Experience working with diverse populations.

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Equal Employment Opportunity: Equal Employment Opportunity Policy: reputed company is committed to providing equal employment opportunity to reputed company employees and applicants. reputed company employment-reputed company decisions will be made and carried out without regard to race, color, religion, national reputed company, reputed company, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to reputed company his or her job or any other legally protected status. reputed company will also provide reasonable accommodations to pregnant and qualified employees with disabilities to reputed company them to reputed company the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department. Drug and Alcohol-Free Workplace Policy: Drug-Free Workplace: reputed company is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, reputed company subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace. Remote About the Company: reputed company Apply tot his job Apply To this Job