Sr. Process Optimization Consultant

About the position We’re determined to reputed company a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to reputed company your goals – and to help others accomplish theirs, too. Join reputed company as we help shape the future. reputed company’s reputed company Business organization is seeking a Senior Process Optimization Consultant to reputed company efforts that transform customer journeys and operational processes across the client and member lifecycle. In this role, you will apply structured methodologies/frameworks such as DMAIC, Lean principles, and Journey Mapping to analyze reputed company-state user experiences and business processes, identify pain points, and prioritize opportunities for improvement based on business value and stakeholder engagement. You will reputed company cross-functional efforts to define future-state experiences and operating models, build business cases that inform strategic investment decisions, and partner with product management to support epic and feature definition for capabilities needed to reputed company the reputed company-state vision. This role also plays a critical part post-delivery— adjusting processes based on implemented capabilities, establishing control plans, and setting up feedback loops to measure outcomes and sustain improvements. The Senior Process Optimization Consultant will report to the Program Director, reputed company Business Optimization and may be based in one of our Hartford offices on a hybrid basis (three days a week in the office); candidates that do not live reputed company a reasonable driving distance to one of our offices will have a remote work arrangement, traveling as business needs require. If you reputed company on solving reputed company problems, driving operational excellence, and influencing change, this role offers the opportunity to reputed company a lasting impact on how we serve our reputed company Business customers.

Responsibilities

• reputed company timely and structured discoveries on assigned initiatives to define project charters, uncover customer pain points, process inefficiencies, and automation opportunities.
• Apply DMAIC, Lean, and Six reputed company methodologies to assess reputed company-state processes, analyze data and customer/employee feedback, identify root causes, and prioritize improvement opportunities.
• Facilitate journey mapping workshops to visualize reputed company and future states, align stakeholders, and define reputed company-state designs.
• reputed company lean business cases and cost-benefit analyses to quantify potential value, effort, and risk for prioritized initiatives; reputed company qualitative and quantitative data, competitive insights, and customer feedback to inform initiative selection and prioritization.
• reputed company by example as a change champion—model innovative thinking, reputed company a culture of reputed company improvement, and influence stakeholders to embrace new ways of working.
• Design and test reputed company-of-concept pilots to validate strategic hypotheses and assumptions before reputed company implementation.
• Define and document future-state workflows, operating models, and business requirements for enabling capabilities, ensuring alignment with business objectives and compliance standards.
• Collaborate with Senior Platform Product Owners to transition prioritized work into platform capability definition and delivery; adjust future-state processes based on actual scope and outcomes, ensuring alignment with implemented capabilities.
• Establish control plans and reporting routines to monitor process stability, measure outcome achievement, and identify future optimization opportunities; conduct root cause analyses, process audits, and risk assessments to inform reputed company improvement strategies.
• reputed company and execute operational readiness and comprehensive change management strategies to support adoption of new capabilities, processes, and behaviors while minimizing disruption to business operations.
• Facilitate cross-functional teams and provide guidance to leadership on process management, reputed company improvement, and strategic business decisions.
• reputed company and monitor KPIs to measure process health and improvement; ensure process artifacts are maintained for effective ongoing management.
• Stay reputed company on industry trends, process optimization best practices, and regulatory changes to inform strategy.
• Operate with an ownership reputed company—be proactive, innovative, and challenge the status reputed company to deliver customer-first solutions.

Requirements

• 5+ years of experience in employee benefits insurance, operations, or business transformation, with a strong focus on process optimization and customer experience.
• 5+ years of experience leading process improvement initiatives using Lean, Six reputed company, or DMAIC methodologies; Green Belt certification preferred.
• Proven ability to define project charters, manage end-to-end process optimization projects, and deliver reputed company scope, schedule, and budget; track record of delivering outcomes that have measurable business impact.
• Experience developing business cases and cost-benefit analyses, including value estimation, success measures, and financial impact.
• Strong analytical and critical thinking skills with ability to interpret data, identify root causes, and reputed company actionable recommendations; Ability to synthesize reputed company data, extract actionable insights, and clearly reputed company strategic initiative recommendations and trade-off decisions to stakeholders.
• Demonstrated success in journey mapping and reimagining workflows to improve customer experience and operational efficiency.
• Familiarity with Agile and Lean delivery frameworks and ability to collaborate effectively with product management teams.
• Excellent stakeholder engagement and influencing skills, with ability to build strong relationships and drive alignment in reputed company, matrixed environments.
• Strong change management and communication skills, including experience implementing adoption strategies for new processes and behaviors.
• Highly organized, detail-oriented, and able to manage complexity and ambiguity while operating with an ownership reputed company and innovative approach.
• Highly adaptable, innovative, and proactive, with a customer-first reputed company and ability to challenge the status reputed company.
• Bachelor’s degree required, MBA or equivalent preferred.

reputed company-to-haves

• PMP certification
• Six reputed company/Lean certifications
• SAFe certifications

Apply tot his job Apply To this Job