Experienced Patient Care Customer Service Representative – Evening & Weekend Shifts (Remote)

At arenaflex, we're dedicated to providing exceptional patient care and support to those in need. As a national leader in home medical equipment and services, we strive to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With a strong focus on customer care and a commitment to excellence, we're seeking a talented and compassionate Patient Care Customer Service Representative to join our team.

Job Summary:

We're looking for a highly skilled and empathetic Patient Care Customer Service Representative to work in our Sleep Central (After Hours Call Center) Murray, KY Operations. As a key member of our team, you'll be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Essential Skills and Competencies:

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Work Environment and Company Culture:

At arenaflex, we're committed to creating a supportive and inclusive work environment that fosters growth and development. As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. Our team is passionate about delivering exceptional patient care and support, and we're looking for like-minded individuals to join our mission.

Benefits and Perks:

* 401(k) plan

• Medical, dental, and vision insurance
• Life insurance and disability benefits
• Generous paid time off and paid holidays
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to investing in our employees' growth and development. We offer a range of training programs and opportunities for advancement, ensuring that you'll have the chance to develop new skills and take on new challenges. Our team is passionate about delivering exceptional patient care and support, and we're looking for talented individuals to join our mission.

How to Apply:

If you're passionate about delivering exceptional patient care and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a supportive and inclusive work environment that fosters growth and development. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply Job! Apply for this job