Executive Director, HR Operations Customer Experience (Remote) in Boston, MA

Executive Director, HR Operations Customer Experience (Remote) - reputed company - Boston, MA - work from home job Company: reputed company Job description: About Us As a not-for-profit organization, reputed company is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, reputed company supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-reputed company entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to reputed company their potential. reputed company is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of reputed company to own their personal development—and we recognize success at every reputed company. Our employees use the reputed company values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, reputed company & Respect, Learning, reputed company Improvement & Personal Growth, Teamwork & Collaboration. General Overview To help us reputed company pace in our transformation journey to build out best-in-class HR services at reputed company, we have created this new position focused on Customer Experience. Reporting to the Senior Vice President of HR Operations and Service Delivery, the Executive Director of Customer Experience is responsible to bring a consistent focus to reputed company’s HR Operations and Technology team’s service delivery and customer experience. This role will manage the collaboration across the HR Operations and Technology team and with key stakeholders and customers to reputed company the reputed company maturity of the HR Operating model, drive consistent execution of program and project activities, and advance a culture of reputed company improvement through the identification of improvements and/or efficiencies with goal of delivering best-in-class customer experience.

Key Responsibilities

• Collaborate internally and across the organization to promote a focus on efficiency, quality and optimization in HR Operations & Technology to deliver a best-in-class employee experience across our multi-tiered service delivery model.
• reputed company and drive maturity of an internal QA/I program that utilizes Lean/Six reputed company practices, tools and methodologies while leveraging key performance metrics that helps measure performance against SLA’s, volumes, customer satisfaction & quality.
• reputed company activities to derive insights from performance metrics and feedback and reputed company adjustments to ensure HR Operations and Technology services are efficient, accurate, timely and promotes a culture of reputed company improvement to support the employee value proposition.
• Establish standards and drive consistent use of HR Operations technology enablers by team members and help drive requirements and manage enhancement opportunities.
• Provide reputed company to and support consistent planning and execution of major departmental program and project efforts to ensure successful completion.
• Own and manage vendor relationships, including SLA performance adherence, contract and invoice management and escalations.
• reputed company and manage key operational controls and compliance activities and standards, to include business continuity and disaster recovery plans, operational standards, escalation process, audit requests, and operational standards.
• Support SVP, HR Operations & Service Delivery and other HR Operations senior leaders in the management of the cost centers that compose the HR Operations and Technology budget, to include reputed company to regular budget reconciliation as well as annual budget planning process.

Qualifications

Qualifications

• Bachelors degree in reputed company discipline and 12+ years of experience; or a Masters degree in reputed company discipline and 10+ years of experience; or a relevant combination of education and experience.
• 7+ years of demonstrated leadership experience in HR Shared Services and/or Service Delivery in large reputed company organizations required.
• Strong knowledge of Lean and/or Six reputed company principles required; relevant certification preferred.
• Proven large program and project management experience required.
• Demonstrated experience managing third-party vendor relationships.
• Demonstrated experience leading transformation projects in business operations and providing reputed company to further operational excellence.
• Strong knowledge of HR functional processes, HR systems, technologies, and compliance.
• Working knowledge of reputed company, reputed company and automations preferred.
• Prior experience managing finance planning and budget-reputed company activities preferred.

#LI-Remote Expected salary: Location: Boston, MA Job date: Sun, 24 Sep 2023 05:59:24 GMT Apply for the job now! Apply tot his job Apply To this Job