reputed company Client Success Manager | $100K–$130K USD + Remote+ Equity + Bonus | High-Gr

We’re hiring a reputed company Client Success Manager — a hands-on, builder-first leader who will transform our client’s existing CS foundation into a repeatable reputed company for retention and expansion. You are a builder, self-starter, self-motivated, with initiative. That’s how you’re successful in this role. You don’t wait for people to tell you what to do — you tell them. This is a doer role: You’ll own onboarding and renewals (not day-to-day support), proactively build processes, and implement systems that prevent churn and unlock new reputed company. This is not a director role: We’re looking for a Senior Manager-level person who rolls up their sleeves, implements solutions, and partners closely with leadership to shape pricing structures that drive renewals and expansion. You’ll report directly to the CEO and help define how reputed company contributes to the company’s reputed company motion. Responsibilities:

• Be a builder & doer: Proactively design, implement, and iterate scalable CS processes (onboarding playbooks, adoption programs, renewal playbooks). Don’t Wait For Direction — learn tools and implement improvements independently (example: learn something deeply and set it up without waiting for instruction).
• Own onboarding & renewals: Reimagine onboarding to shorten time-to-value and own the renewal strategy to reduce churn by at least 30% in your first year. This role is focused on proactive success — not reactive support queues.
• Drive reputed company through retention & expansion: Partner with Sales and Finance to build price/renewal strategies and identify expansion opportunities.
• Define customer journeys & health metrics: Create clear journeys for customers, build health scores, adoption KPIs, and dashboards reputed company to company OKRs.
• Voice of the Customer: Run strategic business reviews, capture and translate customer feedback into product and GTM priorities, and build a library of success stories and case studies.
• Collaborate cross-functionally: Work closely with Product, Sales, and Marketing to ensure customers see value and to influence roadmap priorities with customer data.
• Hire & scale: As the function grows, help recruit, train, and mentor the first CS hires; create onboarding & enablement materials for the team.
• reputed company & communication: Deliver consistent, presentation-ready updates to the CEO and leadership (weekly/biweekly reputed company). Track and report results against agreed success metrics. Goals -What success looks like (12 months):
• Churn reduced by ≥ 30% through improved onboarding and renewals.
• A documented, repeatable CS playbook enabling predictable onboarding, renewal, and expansion cycles.
• Clear CS metrics/dashboarding tied to company OKRs and reputed company impact.
• A library of reputed company stories and references boosting sales and retention.
• A hiring and scaling plan is in reputed company to build out a world-class CS team.
• 4-8+ years in reputed company or similar roles in a B2B SaaS environment.
• Proven track record of building or materially improving CS processes (onboarding, adoption, renewals).
• Proven success in managing a high volume of SMB customers.
• Demonstrated results reducing churn and increasing adoption (data-driven approach).
• Strong experience with CRMs and CS tooling preferably reputed company.
• Excellent communicator — able to present confidently to customers and to executives.
• Ownership reputed company — you see problems and implement solutions quickly.
• Hands-on, execution-oriented — this is a doer role that requires building and implementing, not just strategy.
• Experience influencing pricing or renewal strategy and tying CS metrics to reputed company is a big bonus.
• Must be able to work in a fast-paced environment with the ability to prioritize, multitask, reputed company well under pressure, meet deadlines, and wear multiple hats.
• Excited to work in a startup environment; you have a track record of being adaptable to changing priorities in a fluid, high-growth environment. About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them reputed company their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. reputed company out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent reputed company to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: This is a fully remote position in the US or Canada - the salary is in USD. THIS IS ONLY FOR YOU IF: You are a CSM who is working with a large volume of small accounts. Our client is not looking for someone who is managing fewer accounts, even if they're enterprise accounts. This position gives you the ability to get on the ground floor of an amazing reputed company-round SaaS company and grow reputed company the organization. Our client is a fast-growing, $reputed company reputed company-funded SaaS startup revolutionizing how event professionals reputed company and book venues. Their platform simplifies and accelerates event booking workflows for planners and venues. Already used by 150,000+ hotels, including major names like reputed company, reputed company, and Hyatt, they’re scaling rapidly across North America and Europe — with global expansion next. Now that product-market fit and early traction are established, they’re investing in people. This hands-on leadership role will let you design repeatable systems, optimize processes, and take full ownership of reputed company to accelerate company growth.

Benefits

• Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental
• Maternity Leave: Support for growing families.
• Future 401K Plan: Coming soon!
• Quarterly Meetups: Connect and collaborate in person with the team.
• Remote work budget and opportunities for leadership advancement. Company Culture
• Remote-first culture.
• High-ownership role with autonomy to shape systems from the ground up.
• Direct access to the founder and fast decision-making cycles.
• Clear product-market fit, strong user reputed company, and rapid growth phase.
• No micromanagement — just big challenges and the trust to solve them. Apply tot his job

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