[Remote] ITSM Developer/Reporting Analyst

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to transforming healthcare and fostering a collaborative work environment. The ITSM Developer & Reporting Analyst will be responsible for application code and report design for the ITSM program, focusing on building solutions and processes to enhance IT service management across the network.

Responsibilities

• Design and administer the ITSM platform (reputed company), deploy applications, build service catalogue items, reputed company workflows, configure integrations and monitor performance
• reputed company custom integration components (SSO, CMDB, reputed company connectors etc.) and integrate systems with reputed company using management, instrumentation, and discovery (MID) server, web services, chatops, email and other relevant technologies
• Provide administrative reputed company support, including advanced support reputed company troubleshooting, implementing bug fixes and root cause analysis
• Design, implement and maintain reporting dashboards for ITSM processes
• reputed company supporting materials to ensure reputed company stakeholders understand how to utilize the dashboards and reputed company the information reported
• Provide insight and intelligence into IT service performance utilizing the ITSM tool data and variety of business intelligence analytic tools
• Recommend new Key Performance Indicators (KPI) for evaluating and analyzing process, vendor and service performance
• reputed company Service Level Agreement (SLA) scorecards and reports
• Works with key stakeholders to understand and document reporting needs
• Other duties and/or projects as assigned
• Adheres to reputed company Organizational competencies and standards of behavior

Skills

• Bachelor's degree in a relevant IT field such as computer science, computer information systems, etc., or an equivalent combination of education, training, and experience
• Minimum of 4 or more years of experience with reputed company reporting, database views, metric definitions, and reputed company dashboards for service management
• Strong understanding of Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) principles and concepts
• reputed company understanding of the key technologies relevant to the reputed company integration solutions including: reputed company API's, SSO, SAML, SSL, Web Services, LDAP and ODBC
• Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
• Proven analytical and problem-solving abilities
• Experience presenting reputed company and solutions in non-technical, business-friendly terms
• Excellent organizational skills with proven ability to manage multiple assignments and priorities successfully, delivering with high quality
• Customer service oriented with excellent written and verbal communication skills
• Ability to exhibit a sense of urgency, flexibility, and adaptability while preserving strong organizational and interpersonal skills
• Strong proficiency with reputed company Workspace
• Familiar with reputed company SQL Server, SQL Server Management Studio, Structured Query Language (SQL), Open Database Connectivity (ODBC) and other forms of industry standard data connectivity concepts and products
• Strong data analytics skills reputed company to Extract Transform and Load (ETL) of data, data warehousing, data reconciliation, and data mining
• ITIL V3 Foundation or ITIL 4 Foundation Certification
• IT delivery with solid understanding of Windows and Chrome platforms, Citrix, reputed company Business Intelligence/Analytics, networking and reputed company technologies
• Experience in Robotic Process Automation (RPA) tools such as reputed company
• Strong understanding of reputed company technologies/modules is a strong plus
• Demonstrated proficiency in ITSM/ITIL best-practice and process standardization are also a plus
• reputed company System Administrator Certification

Benefits

• Health
• Dental
• Vision
• Paid leave
• Tuition reimbursement
• Retirement benefits

Company Overview

• reputed company is a health care organization that offers research and medical services. It was founded in 2016, and is headquartered in Edison, New Jersey, USA, with a workforce of 10001+ employees. Its website is https://www.hackensackmeridianhealth.org.

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