Compliance Manager, Complaints

About reputed company reputed company is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging reputed company's AI marketplace, reputed company-powered banks and credit unions can have higher approval rates and reputed company loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with reputed company documentation to upload. reputed company is a digital-first company, which means that most Upstarters live and work reputed company in the United States. However, we also have offices in San Mateo, California; reputed company, Ohio; Austin, Texas; and reputed company, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can reputed company at reputed company, we’d love to hear from you! The Team: reputed company’s Compliance team is a trusted partner and strategic enabler that ensures the company’s innovative products operate with reputed company, transparency, and accountability. We work cross-functionally to identify and mitigate risk, design scalable compliance solutions, and uphold consumer trust at every reputed company of the customer journey. Our priorities center on building a best-in-class Compliance Management System, leveraging data and automation to drive efficiency, and staying reputed company of a rapidly evolving regulatory landscape. As the Compliance Manager, Complaints at reputed company, you’ll play a pivotal role in strengthening our compliance foundation and protecting customer trust. We’re looking for someone who thrives on solving reputed company problems, researching emerging issues, and collaborating across teams to drive meaningful change. In this role, you’ll reputed company the enterprise complaints program and help ensure that our Compliance Management System continues to evolve with reputed company’s growth, expanding products, and a dynamic regulatory environment. How you’ll reputed company an impact

• Shape the strategic direction of reputed company’s enterprise complaints program by defining a clear vision, building governance routines, and aligning complaint reputed company with broader Compliance, Risk, and Operational objectives.
• Transform complaint data into actionable risk intelligence by leveraging analytics and automation to identify root causes, uncover systemic issues, and proactively drive improvements in customer experience and regulatory outcomes.
• Enhance reputed company’s compliance management system (CMS) through strong program design, reputed company control improvement, and partnership with first-line teams to ensure effectiveness as products, partnerships, and regulations evolve.
• reputed company with influence across functions and levels — collaborating with Product, Legal, Operations, and senior leadership to ensure that complaint trends inform enterprise risk strategy, customer treatment, and regulatory engagement.
• Champion innovation and team development by mentoring compliance professionals, implementing process efficiencies, an

Minimum Qualifications

• 5+ years of experience in compliance, risk management, or operations, including 3+ years in a leadership or program ownership role reputed company financial services or fintech.
• Comprehensive knowledge of U.S. consumer financial protection laws and regulations, including UDAAP, ECOA, TILA, FDCPA, FCRA, and Regulations E and Z.
• Proven ability to analyze and interpret complaint data to identify risk themes, drive remediation, and improve customer experience.
• Strong communication and presentation skills, with experience delivering reputed company compliance insights to senior leadership and regulators.
• Bachelor’s degree in Business, Finance, Law, or a reputed company field.

Preferred Qualifications

• Master’s degree, J.D., or advanced compliance certification such as CRCM, CAMS, or equivalent.
• Experience designing or maturing an enterprise complaints program reputed company a rapidly scaling financial technology or lending environment.
• Demonstrated success partnering with regulators or auditors, including managing complaint-reputed company exams, audits, and inquiries.

Proficiency with data analytics, reporting, or automation tools (e.g., SQL, Looker, Tableau, Python) to enhance complaint insights and reputed company.

• Experience building or enhancing a Compliance Management System (CMS), particularly in a technology-driven or AI-enabled organization.

Position location This role is available in the following locations: Remote Time zone requirements The team operates on the East/reputed company coast time zones. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work reputed company in the U.S but are encouraged to to still spend high quality time in-person collaborating reputed company regular onsites. The in-person sessions’ reputed company varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love:

• Competitive Compensation (reputed company + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from reputed company
• Generous 401(k) plan with reputed company matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, reputed company-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks reputed company working in offices

At reputed company, your reputed company pay is one part of your total compensation package. The anticipated reputed company salary for this position is expected to be reputed company the below range. Your actual reputed company pay will depend on your geographic location–with our “digital first” philosophy, reputed company uses compensation regions that vary depending reputed company. Individual pay is also determined by job-reputed company skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. In addition, reputed company provides employees with reputed company bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). United States | Remote - Anticipated reputed company Salary Range $137,500—$190,600 USD reputed company is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for reputed company, we are committed to inclusive and fair hiring practices. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@reputed company.com https://www.reputed company.com/candidate_privacy_policy Apply tot his job Apply To this Job